“I received someone else order. Correcting the issue was a difficult challenge because the company doesn't speak to the customer via phone, but through time-consuming email. There should have been some type of customer satisfaction remedy (i.e. doubling the order amount or discounting of the original order) to mend the B2B relationship since it was a company error on Prattbox end. I am still waiting to receive my correct order -- I nearly ordered two thousand, but thought I'd better test the waters first.”
“Pratt’s process shifts colors on the padded mailers, which affects my brand graphic. I reached out with a photo of the issue, and they felt it was within accepted parameters, no offer of redo. The next company i tried eventually nailed it perfectly (after a happy redo of their mixup.)
So now I have a box of mailers I can’t use, with no offer of refund.”
“We ordered 4 different size boxes. Three of the boxes came with very washed out blues almost like the machine was almost out of ink. Only 1 of the boxes cam with colors that were close to the image on the website. They did ship fast though.”
