“First time ordering from them, I placed an online order for 2 different sizes on Oct 25th. Finally received part of my order Nov 14th. I Sent an email (because you can not call them) stating I didn't receive my complete order. Someone emailed me back, apologizing. I asked, "can you expedite my order". I was told yes, but never received a tracking number (although, I asked for it). Well, it's been a month now, I still have not received one of my orders. I'm now disputing the transaction with my bank.”
“It took over 15 business days (including printer malfunction) to get our boxes when quoted 7-9 days. I had to reach out to customer service on day 14 to ask where the boxes were. Once receiving the boxes about 17 business days after the creation of the order, the print of our label was not even centered on the boxes. Also, I upgraded to the two sided printing and for some reason I was expecting the prints to be on opposite sides to "balance" out the look of the box but they are on panels that are right next to each other which gives the box an awkward look. I gave 2 starts because I was not scammed out of my boxes and they gave me 50% off my boxs when the printer malfunctioned. I wont be coming back to brandable box.”
Hi Darwin, thank you for your review and for your order. Your feedback helps us improve the way we operate and communicate with customers. We’re sorry your logo didn’t quite turn out the way you expected. We do provide a logo guide to how colors print on kraft brown during the checkout process. We don’t have a design team at the moment. These factors are part of how we keep our prices lower than most!
Hi Scottie. We are very sorry to hear that you were not pleased with our delivery times. Our team is actively working to bring our fulfillment times down to better serve our customers. If you have any more questions or concerns, please don't hesitate to reach out as your feedback is important to our team.
