We are so sorry to hear that you are not happy with your custom boxes, but do appreciate your honest review and feedback. Our boxes are all 32 ECT, which is industry standard and can hold up to 40 pounds. We also offer a large logo size print.
“I will find another vendor to supply my boxes. My purchase from you last time was very misleading.
I chose the regular print instead of the LARGE. Yes, in the print on the cart it says regular print, but the photo was of a LARGE print which I thought from the photo was regular size print in which I was ordering. When I got the boxes, the writing is so small. I called and asked about it and did not get a friendly reception for my concern.”
Hi Justin. We sincerely apologize that you were not happy with your boxes. We took a look at your order and it does look like you ordered the regular print. Our product pages do include images of both print sizes so our customers can better decide which print size best fits their needs. We do apologize again, but do appreciate your honest review and feedback.
“This is the 2nd time ordering from Brandable Box and both experiences have been sub par to say the least. The first order they misprinted crooked labels and would not give a refund although unusable, but did refund 50%. The second order the boxes we not printed fully where you can see the printer ran out of ink. I sent images of all the boxes yet customer service asked for additional images out of the packaging. On top of that they charge an astronomical amount for shipping when before they had free shipping. Be careful when ordering from this company.”
Hi there. We're very sorry to hear that you are unhappy with your boxes. We do now offer a way to remove our label from our boxes. However, we do appreciate your honest feedback.
“Our first order was great. We decided to order additional size boxes. At checkout a message appeared saying couldn’t deliver to the address. Same address we used previously. Sent a message to customer service asking why now it was undeliverable. Never got a response. I give up.”
Hi Steven. We do sincerely apologize about the shipping error - this was an issue for us for quite some time but our team was able to successfully resolve the issue. We also sincerely apologize about the missed message on our end and we will be passing along the feedback to our team!
“Quality cardboard boxes but the lack of communication with regard to extreme shipping delays due to COVID has turned me off from continuing to purchase. My second order which required a minimum order of two cases of boxes was delayed beyond the extended shipping window and I heard no update from the merchant. Unacceptable as I hold any business to the same standard of over communicating with their customers which isn’t asking a lot.”
Hi Khalia. We sincerely appreciate your feedback and apologize for the lack of communication. Your understanding and patience as we navigated the pandemic is greatly appreciated. Our team has been working hard to better communicate with our customers & provide critical order updates as much as possible. Thank you for your honest review.
