“The carafe looks like a piece of art and the gentleman I talked to at customer serice is excellent. However, the Ratio 8 is out of stock so I do not know what my finale judgement will be until I can order and receive the Ratio 8.”
“Nice carafe but the "spout" looks like it was somehow cut off short rather than having been simply formed by pinching the hot glass. Makes pouring feel a little strange but it works.”
“The quality of this product is superlative. And the customer service is the finest of any consumer products company I have ever dealt with. Their people are a pleasure to deal with and they go out of their way to make sure their customers are satisfied. While the product is not inexpensive, you get what you pay for. If you want Mr. Coffee coffee, order a Mr. Coffee. If you want exceptional pour over quality coffee and high design, invest in a Ratio. That's my opinion, for whatever its worth.”
