“I have not been able to use my fitted sheet because I was sent a reddish orange color instead of the dark denim that I ordered. My 4 other items came in dark denim with my fitted she’s being an oddball color. I sent pictures in 3 different emails through 2 different ways of sending messages with pictures of what I received and pictures of my order. It has been over a week now with no response. I have been checking my email regularly including my junk file and I’ve received nothing. Aggravating!!! The rating I gave was for the customer service because I haven’t used any of my items because I’ve been waiting on the correct fitted sheet.”
Hi Melinda,
I’m really sorry to hear about the mix-up with your fitted sheet and the lack of response from our customer service team. That’s certainly frustrating, and it’s not the experience we aim to provide. Your concerns are completely valid, and we truly appreciate the effort you’ve made to document the issue. We’ll work to address this promptly.
Thank you for your patience and understanding.
Warm wishes,
Team Sand Cloud
“I am very unhappy. My order was missing the terra bath washcloth bundle. I have made 3 attempts to contact the company. I have had no response. I find it strange that they want a review on a product I never received. The products I received are good quality but the customer service is the non exsistent.
I doubt I will recommend this company to anyone else.”
Hi there,
We sincerely apologize for the mix-up with your order and the frustration you've faced with our customer service. Your feedback is invaluable to us, and we understand how disappointing it is to receive incomplete items and not hear back after reaching out multiple times. Please know we are actively working to improve our communication and resolve issues like this quickly.
We appreciate your understanding and hope to regain your trust. Please feel free to reach out to us again so that we can make this right for you.
Warm regards,
Team Sand Cloud
Hi Heidi,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the towel hasn’t performed as expected in terms of absorbency. We strive to provide high-quality products, and your feedback is important to us. If you’d like to further discuss your concerns, please reach out to our support team, and we’ll be glad to assist you.
Warm regards,
Team Sand Cloud
Hi Joaquin,
Thank you for taking the time to share your thoughts on the Dahlia XL Bundle Navy. We appreciate your feedback about the pillowcases. If there's anything specific you'd like to see improved, please let us know, as your insights help us enhance our products for everyone.
Warm regards,
Team Sand Cloud
“I literally had this less than 3 days now. I don’t have any animals or kids and am a light user. The blanket is already coming apart either next zero use.”
Hi Steven,
Thank you for your feedback. We're truly sorry to hear that you’re experiencing issues so soon. Your satisfaction is very important to us and we appreciate you bringing this to our attention.
We would like to discuss this further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
Hi Melva,
Thank you for taking a moment to share your thoughts about the Dahlia XL Bundle Navy. We’re really sorry to hear that the towels didn’t dry you off as quickly as you hoped. We understand how important absorbency is, and your feedback helps us improve our products.
If there’s anything else you’d like to discuss or if we can assist you further, please keep an eye out for an email from our team.
Warm regards,
Team Sand Cloud
Hi Melva,
Thank you for your feedback regarding the Dahlia XL Bundle. We’re sorry to hear that the drying performance has not met your expectations. Your experience is important to us, and we appreciate you bringing this to our attention.
We would love the opportunity to assist you further, so please keep an eye out for an email from our team.
Warm regards,
Team Sand Cloud
Hi Martin,
Thank you for sharing your experience with the product. We're sorry to hear that the fabric didn't meet your comfort expectations. We truly value your feedback, as it helps us continuously improve our products.
If you’d like to discuss your concerns further, please keep an eye out for our email.
Warm regards,
Team Sand Cloud
