“Zero customer service. They Did not return email. Did not return my phone call. Strings that were like 7 inches long came out from all four towels We got with after one wash and zero uses. Not thick for money. HAND towels sucked too. Strings.”
Hi there,
I’m really sorry to hear about the issues you experienced with your towels. It’s disappointing to have quality concerns right out of the gate, and your experience certainly doesn’t reflect the level of service we strive to provide. We value your feedback, and I'll make sure it reaches the appropriate team so we can improve.
Thank you for bringing this to our attention.
Warm regards,
Team Sand Cloud
“I have not used the blanket yet because I was sent the wrong fitted sheet. I want everything to wear the same so I have not used anything. I have also sent 3 emails with pictures included. It has been over a week now and I still have not even received one reply. This bad rating is for customer service not the product considering I haven’t even been able to use any of it yet!”
Hi Melinda,
I’m really sorry to hear that you were sent the wrong fitted sheet and that you haven't received a response to your emails yet. We truly value our customers and it’s disheartening to learn about your experience. I understand how important it is to have everything match, and we want to resolve this for you as soon as possible. Please know that your feedback will help us improve our service.
Warm wishes,
Team Sand Cloud
“I have not used the pillow cases yet because I was sent the wrong fitted sheet. I want everything to wear the same so I have not used anything. I have also sent 3 emails with pictures included. It has been over a week now and I still have not even received one reply. This bad rating is for customer service not the product considering I haven’t even been able to use any of it yet!”
Hi Melinda,
I'm really sorry to hear that you received the wrong fitted sheet and that our customer service has not been responsive. That’s certainly not the experience we want for you or any of our customers. Your frustration is completely understandable, especially when you’re eager to use your new items. Please know that your feedback is important to us, and we will work to improve our communication.
Thank you for your patience during this time.
Warm regards,
Team Sand Cloud
“I have not been able to use my fitted sheet because I was sent a reddish orange color instead of the dark denim that I ordered. My 4 other items came in dark denim with my fitted she’s being an oddball color. I sent pictures in 3 different emails through 2 different ways of sending messages with pictures of what I received and pictures of my order. It has been over a week now with no response. I have been checking my email regularly including my junk file and I’ve received nothing. Aggravating!!! The rating I gave was for the customer service because I haven’t used any of my items because I’ve been waiting on the correct fitted sheet.”
Hi Melinda,
I’m really sorry to hear about the mix-up with your fitted sheet and the lack of response from our customer service team. That’s certainly frustrating, and it’s not the experience we aim to provide. Your concerns are completely valid, and we truly appreciate the effort you’ve made to document the issue. We’ll work to address this promptly.
Thank you for your patience and understanding.
Warm wishes,
Team Sand Cloud
“I didn’t receive the blue stars towel when I purchased the bundle. I wrote in and tried to connect with someone and no one responded. Twice. Very disappointed with customer service and the company. Spent money on this bundle and I felt no one cared. I was recommended this company by some friends. Disappointed.”
Hi there,
We’re truly sorry to hear about the missing blue stars towel and the lack of response from our customer service team. We understand how disappointing this situation is, especially after making a purchase you were excited about. Please know that your concerns matter to us, and we want to make things right. If you could reach out to us again, we’ll do our best to ensure you get the assistance you need.
Thank you for your patience and for bringing this to our attention.
Warm regards,
Team Sand Cloud
“I am very unhappy. My order was missing the terra bath washcloth bundle. I have made 3 attempts to contact the company. I have had no response. I find it strange that they want a review on a product I never received. The products I received are good quality but the customer service is the non exsistent.
I doubt I will recommend this company to anyone else.”
Hi there,
We sincerely apologize for the mix-up with your order and the frustration you've faced with our customer service. Your feedback is invaluable to us, and we understand how disappointing it is to receive incomplete items and not hear back after reaching out multiple times. Please know we are actively working to improve our communication and resolve issues like this quickly.
We appreciate your understanding and hope to regain your trust. Please feel free to reach out to us again so that we can make this right for you.
Warm regards,
Team Sand Cloud
Hi Heidi,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the towel hasn’t performed as expected in terms of absorbency. We strive to provide high-quality products, and your feedback is important to us. If you’d like to further discuss your concerns, please reach out to our support team, and we’ll be glad to assist you.
Warm regards,
Team Sand Cloud
Hi Stephanie,
Thank you for your review. We're truly sorry to hear that you received items you didn't expect and that our customer service didn't meet your needs. Your experience is important to us, and we would like to investigate this further to understand what went wrong. Please reach out to us directly, and we will do our best to assist you.
Warm wishes,
Team Sand Cloud
