“I really enjoyed my items I ordered but my only issue as I had with my last order was with the carrier that you’re using. My last delivery was left out in the open about 20 feet or so away from my front door but fortunately it was a nice day but with this recent delivery it was left a bit closer but not quite under the cover of our roof and it started raining and got most of my items wet if not soaked because the package had been ripped in a few places in transit. Loved my patriotic purchases but just not the delivery of them and tried to make a complaint through the carrier and didn’t feel as though I was heard.”
Hi Angie,
Thank you for your feedback. We're sorry to hear that you found it to be cheaply made and that it didn’t impress you. Your experience is important to us, and we genuinely appreciate you sharing your thoughts.
If you’d like to discuss this further, please look out for an email from our team.
Kind regards,
Team Sand Cloud
“like the title says, cute but not my style. the fabric feels sturdy to last a few summers and the oversize look is adorable! Would keep if the neckline was different.”
Hi Emma,
Thank you for taking the time to share your thoughts on the Maya Lace Top! We're glad you found it cute and appreciate your feedback on the neckline. We’re always looking to improve our designs, and your insights will help us achieve that. We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
“Beautiful looking towels. However, these shed EVERYWHERE. We have washed them 3 times and still leaves trail of small black fibers. This has improved with washing them consecutive times and direction from the company to soak in a tub overnight and air dry. I was able to chat with them on the website, and they issued a refund of $29 off a 90$ purchase. Maybe with soaking these overnight and air drying, they will stop shedding. they are out in the sun now. I still prefer the Target towels we had before. I have not had to do this much maintenance on a towel... ever. I would not buy these again.”
Hi Casey,
Thank you for your detailed feedback on the Carbonado Diamond Bath Bundle. We’re sorry to hear about the shedding issues you've experienced; we understand how frustrating that can be.
We appreciate your feedback as it helps us improve our products. If you have any further questions or suggestions, please don’t hesitate to reach out via the email we sent you.
“My husband hates these towels and this is one of the few times I think he’s right. They don’t dry anything. I agree they have some kind of repellent so they dry quickly, but they don’t absorb ANYTHING. I wipe my hands on them and my hands are still wet. I try and dry dishes and it just pushes the water around. Am I using this towel wrong?”
Dear Kelly,Thank you so much for taking the time to provide us with your valuable feedback on our Cicely Waffle Kitchen Towel Bundle - Assorted 3 Pack. We genuinely appreciate hearing about your experience, and we apologize for any inconvenience you may have faced.
We're sorry to hear that you and your husband are not satisfied with the towels. We understand that they have not met your expectations in terms of absorption and drying capabilities. We apologize for any frustration this may have caused you.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Thank you for sharing your feedback regarding your recent purchase. While I’m glad to hear that the towel feels good, I’m sorry to learn that it is not meeting your expectations in terms of absorbency. We would like to discuss further with you. Kindly respond to the email that we sent you.
“I received this towel as a Christmas gift & it’s horrible!! Every time I wash it, it comes out covered in lint.. there is lint all over the washer & all over my other 2 sand cloud towels! I have to use a lint roller just to be able to use it!! My other 2 sand cloud towels are great!! It’s just this Minnie Mouse one!! So very disappointed!! I guess I will just throw it away because it’s such a hassle to have to lint roll the whole towel front & back to use it just for it to do it all over again once it’s washed!!!!”
Hi Wendy, thank you for your feedback on the product Dahlia XL Bundle Navy. We are sorry to know about the lint issue associated with the product. For having a further discussion on this, kindly respond to the email: customerservice@sandcloud.com
Dear Lori,
Thank you so much for taking the time to share your feedback on the recent purchase. We sincerely appreciate you letting us know about your experience, and we apologize for the issues you encountered with your order.
We understand how frustrating it must have been to receive two beach coverups instead of the turtle pouch that was supposed to be included. We sincerely apologize for this oversight and any inconvenience it may have caused.
We would like to discuss further with you. Kindly respond to the email that we sent you.
