“Terrible - Want you to jump through hoops for exchange, and in the same breath tells me I could purchase through Amazon where I know exchanges are free and fast. I'll keep trying to buy directly from sellers BUT NEVER from this company”
Dear Jeffrey,Thank you so much for taking the time to provide your valuable feedback on the order made with us. We truly appreciate customers like you who share their experiences with us. We would like to discuss further with you. Please respond to the email that we have sent.
“Although a larger towel, the towel is too thin and becomes easily saturated. As a result, I cannot completely dry off after a shower. This towel would be a great pool or beach towel but not a everyday use for bathing.”
Thank you so much for taking the time to share your feedback on our Terra Fringeless XL Bath Bundle - Black - 2 Pack. We sincerely apologize for any inconvenience caused and for falling short of your expectations and we have shared your feedback with our team. Also, we have sent you an email to discuss the same.
Thank you so much, Emily, for taking the time to share your feedback with us regarding your recent purchase of the Stripe Polka Dot XL Bath Bundle. We truly appreciate your honesty and value your opinion as it helps us improve our products and services. We sincerely apologize for the issues you encountered with the towels, to discuss further we have sent you an email.
“I wanted to love these towels - they are beautiful and soft and I'm happy with my previous purchase of Sand Cloud towels, but they have not stopped shedding. I've washed them 3 times and it has only made a minor difference. My husband cannot use the towels at all because he can't put his contacts in after touching them without painfully getting towel fibers under his contacts.”
Hello Karen! Although it disappoints you, we are happy to hear that you adore the towel. Despite being washed three times, it still sheds. To fix this issue, we have sent you an email.
“I wanted to love these towels - they are beautiful and soft and I'm happy with my previous purchase of Sand Cloud towels, but they have not stopped shedding. I've washed them 3 times and it has only made a minor difference. My husband cannot use the towels at all because he can't put his contacts in after touching them without painfully getting towel fibers under his contacts. I'm still rubbing towel fiber into my body when I apply lotion after showering. They are a disappointment.”
Hello Karen! Although it disappoints you, we are happy to hear that you adore the towel. Despite being washed three times, it still sheds. To fix this issue, we have sent you an email.
“I ordered this product. It took a bit to come which is fine. But when I got it they didn't even give me the right product. They gave me a Harry Potter towel instead which is NOT what I ordered. I'll give an updated review if they fix this issue.”
Hello Kayden! We are sorry to hear about receiving an incorrect item to your order. Your comments have been forwarded to the relevant team. To address this matter and your dissatisfaction, an email has been sent to you.
“So far these VERY expensive towels have not lived up to the expectation. After drying off I'm covered with the fuzz that falls off the towel's fabric and need to use one of my older towels to clean that off. I've only washed them a few times so far so I'm hoping that will get better with more washes. All that fabric fuzz also creates more mess in the bathroom that I have to clean off the tops of my toilet, sink and tile floor. Pretty disappointed overall.”
Hello Jennifer! We are sorry to hear about your disappointment with the towels due to lint. Your comments have been forwarded to the relevant team. To fix this issue, we have sent you an email.
Hello Meg! We are sorry to hear about your disappointment with the unraveling of the towel after the first wash. To fix this issue, we have sent you an email.
