“I opened the package. Washed the two towels and two hand towels , put in dryer on medium heat Got them out of dryer. The towels had unraveled in numerous spots. Teeeible value for the sale price even. I had to take my scissors and trim were it frazzled. Should have paid attention to the reviews. Don’t buy these. They also wrinkle really bad”
Dear Heather, Thank you so much for taking the time to share your feedback on our Cascate Waffle Bath Bundle. We're sorry for the disappointment caused due to the unraveling issue and spots. We have sent you an email to discuss further.
“Beautiful design and amazing sized towel. Disappointed as they just push water around and don’t dry off/absorb water off your skin. We don’t have this problem with our beach towels but unfortunately we do with our bath towels.”
Dear Jordan,Thank you so much for your feedback on our Stripe Polka Dot XL Bath Bundle! Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
“These towels are not absorbent. I've used them twice and now they just stay in the closet folded on a shelf. I reach past them for any other towel we own. I asked if the 100% satisfaction guarantee meant I could return them, and it does not.”
Dear Sarah,Thank you so much for taking the time to provide us with your valuable feedback on our Stripe Polka Dot XL Bath Bundle. We truly appreciate your honesty and for bringing these concerns to our attention.
We would like to discuss further with you. Kindly respond to the email that we sent you.
“I like everything else I have from Sand Cloud but these bath towels are very disappointing. They leave black lint all over my skin which becomes very apparent when you put lotion on after showering. I washed them so many times but the problem persists. They are so bad that they are unusable.”
Hello! Thank you so much for taking the time to share your experience with us regarding the Classic Fringeless XL Bath Bundle in Black - 2 Pack. Regarding this issue kindly respond to the email thread in which we are having the discussion.
Dear Robert,We would like to extend our heartfelt gratitude for taking the time to provide us with your valuable feedback regarding your recent purchase of the Atom XL Bath Bundle - 2 Pack in Charcoal. Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
“As a Sand Cloud freak, it saddens me to give such a bad review of one of their products. I’m truly a fan. This is the only Sand Cloud product I have been disappointed with/in. I own about 15 Sand Cloud beach towels, and 1-backpack towel. (I replaced all my beach towels with Sand Cloud). All my bath towels have been replaced with Sand Cloud. My dish towels are Sand Cloud. I even use the dish towels, in my powder room as hand towels, because they are so amazing and beautiful. I have gifted more than can I can remember. I own six King size blankets 3-denim, 3-blue & white design. I LOVE the blue & white design. The denim are horrible. I have washed them multiple times, (a minimum of 5 times). They shed and snag like crazy. My lint trap on my dryer gets so full I literally cannot pull it out, if I let the entire cycle run without stopping it halfway through to empty the lint trap out. When I say they shed, I mean there are little blue pieces of fabric all over my entire house when I use these blankets. I purchased them to cover a couch, because we have a new puppy. He likes to try dig to get under or onto the couch. The blue and white design (and the beach towels I used originally) have never shed or snagged. However, the solid blue ones snag & shed like crazy, do not have the same hand feel as the other Sand Cloud products, and do not lay the same way. It’s like the have a stretch to them. I kept hoping after a few washes they would stop shedding and get the feel of other Sand Cloud products, but sadly they haven’t. They just make my house and my laundry room a disaster anytime I use them. They are useless to me and a waste of $500. I unfortunately, would not recommend this one Sand Cloud product. Again, my two color blanket is amazing 5 stars all the way.”
Dear Maureen,Thank you so much for taking the time to share your feedback about the Dahlia XL Bundle Navy. We truly appreciate your support as a Sand Cloud fan and we are sorry to hear about your disappointment with this particular product.
We would like to discuss further with you. Kindly respond to the email that we sent you.
“These towels are beautiful, however upon washing them alone on a gentle cycle, the one towel had the entire side stitching unravel leaving a raw hem. The other towel had a pulled thread in one of the polka dot designs. For the price of these towels I expect quality and quality isn’t unraveling on the first gentle wash it goes through. I reached out to customer service and was told to “weave the thread back in”, I wish I could include a photo in this review as anyone would see I am unable to do that, nor should I have to with the price of these towels. In short, I do not recommend these towels.”
Hello Lexie! Thank you for your review of the Stripe Polka Dot XL Bath Bundle. We appreciate your feedback and apologize for the quality issues you encountered, including the pulled threads. Your comments have been forwarded to our team, and we have reached out to you via email to address your concerns.
Thank you, Brian, for your honest opinion about Classic Fringeless XL Bath Bundle - Black - 2 Pack. We appreciate your positive feedback on their appearance and size. We apologize if they did not meet your expectations in terms of absorbency. Your comments have been forwarded to our team, and we have reached out to you via email to address your concerns.
