“I really love the look of this blanket. We were using it for my sons bed as a blanket on top of his comforter. He has had it for 3 days and there are strings/pills everywhere on the blanket. Very disappointed in this product for the price.”
Thank you, Jacki, so much for taking the time to share your feedback on our Golden Snitch™ - PARTY BLANKET™. We truly appreciate your kind words about the design and your initial excitement about the product. We are genuinely sorry to hear about the issues you encountered with the blanket. We have sent you an email to discuss on the same.
“Size is nice but JEEEEZE why is the fabric SO ROUGH?? Feels like sandpaper on my skin. I got this for my husband because he is a big guy and wanted a large towel but also not a heavy beach towel which stays wet all day. I thought this would be a great option since the large size but the quality of the fabric, for the price, is just not worth it. Disappointed and would not recommend.”
Dear Christopher, Thank you so much for taking the time to share your experience with the Micro Waffle XL Bath Bundle - 2 Pack - Ivory. We appreciate your valuable feedback and are sorry to hear that you found the fabric to be rough and uncomfortable. We would like to discuss further with you and fix this issue. Kindly respond to the email we sent you.
Dear David,Thank you so much for taking the time to provide us with your feedback on your order. We sincerely appreciate your willingness to share your experience with us.
Firstly, we want to extend our deepest apologies for the mix-up with your order. We would like to discuss further with you and fix this issue. Kindly respond to the email that we sent you.
“Do not fall for this product! Plain and simple, it doesn’t work and should purely be used as a decoration. It feels extremely cheap and makes you feel more wet than you were before “drying off”. I’m sure Sand Cloud’s other products are great, but I write this to warn people to not buy the towels if you want a functioning one.”
Dear Frederick, Thank you so much for taking the time to provide feedback on our Terra XL Bath Bundle in Seaglass. We sincerely appreciate your honesty and for bringing the issues you experienced to our attention.
We apologize for any inconvenience or disappointment caused by the product not meeting your expectations. We would like to discuss further with you. Kindly respond to the email that we sent you.
“I'm a huge Sand Cloud fan. We have them for the beach, for the pool, for our home. After I got my first set, I'd send family the link and say "this is what I want for X holiday", etc. Until we replaced nearly all our towels. All of our towels except the kids bathroom towels -primarily because the XL size. Every other listing that has an XL size towel says so in the name of the towel. The ones that don't say it are standard size towels. Except this one. It an XL towel and isn't labeled.
Another issue is that photos are definitely filtered to show a brighter color. These towels are more like a dull-reddish-brick-terracota color than the orange clay appearance they give in the listing photos (and we checked the color on 4 devices and changed our screen brightness, it's not the device).
And last but most important, is the customer service is what killed it. After waiting nearly a year to get the black friday or Cyber Monday deal on kids bathroom towels, we end up with the wrong size and color based on the misrepresentation. I reached out asking to exchange them for a different towel, in the regular size, for the equivalent value (a towel that was at the same price point on my date of purchase) and was instead offered to keep the towels (that I already said don't work for me) at a bigger discount as they would refund me some of my purchase price. Why not let me apply that discount to getting the size that does work for me?”
Hello! Thank you so much for taking the time to share your feedback about our Termas Bath Bundle. We truly appreciate your support as a loyal Sand Cloud fan, and we apologize for the issues you experienced with your recent purchase. We would like to discuss further and fix this issue for you. Kindly respond to the email that we sent you.
“Terrible - Want you to jump through hoops for exchange, and in the same breath tells me I could purchase through Amazon where I know exchanges are free and fast. I'll keep trying to buy directly from sellers BUT NEVER from this company”
Dear Jeffrey,Thank you so much for taking the time to provide your valuable feedback on the order made with us. We truly appreciate customers like you who share their experiences with us. We would like to discuss further with you. Please respond to the email that we have sent.
“Although a larger towel, the towel is too thin and becomes easily saturated. As a result, I cannot completely dry off after a shower. This towel would be a great pool or beach towel but not a everyday use for bathing.”
Thank you so much for taking the time to share your feedback on our Terra Fringeless XL Bath Bundle - Black - 2 Pack. We sincerely apologize for any inconvenience caused and for falling short of your expectations and we have shared your feedback with our team. Also, we have sent you an email to discuss the same.
Thank you so much, Emily, for taking the time to share your feedback with us regarding your recent purchase of the Stripe Polka Dot XL Bath Bundle. We truly appreciate your honesty and value your opinion as it helps us improve our products and services. We sincerely apologize for the issues you encountered with the towels, to discuss further we have sent you an email.
