“Ordered and paid for. Never received. Too much time waisted sending emails, shipping company sends automated emails. No towels. No service. No credit/refund. Perhaps this review will cause some action. Very disappointed and money gone….”
Hello Jason! We are sorry to hear about your disappointment over not receiving your order and lack of response to your concern/issue. We have sent you an email so that we can rectify this issue.
“We purchased two bundles. Of the 4, 1 had significant unraveling after the initial wash/prior to use. This was disappointing as the towels are a higher end and an investment.”
Hello Allison! We are sorry to hear about your disappointment over towel's unravelling after first wash and lack of response to your concern. We have sent you an email so that we can rectify this issue.
“Product description states 39" X 78". They are more like 36"x67". A bit disappointed because I chose this style and pattern for the larger size.
Nice quality but just not what I had ordered.”
Hello Kelly! We are sorry to hear about your disappointment over towel dimension. We have forwarded your feedback/disappointment to the relevant team. We have sent you an email, so that we can rectify this situation.
“I love sand cloud beach towels. I wanted to love this for my bath towel. But when using it, i felt like I was just wiping wet around. Did not absorb and still felt wet from shower. I wish there had been a review so that I would know to pick another one. Hope this helps someone.”
“I purchased these towels based on the great reviews and the blue bathroom bundle matched perfectly. The towels are a generous size but after showering I didn't think they absorbed the water very well. I felt that it took extra time to dry off compared to my other towels. Lastly, and this was my fault, I washed this towel with another hair towel that had a velcro closure. When I removed my Cloud towel from the dryer the velcro had shredded it to pieces, threads pulled out everywhere. My expensive mistake. I think it's a great company but the product just doesn't work for me.”
“While I've enjoyed my beach towels from Sand Cloud, I am not happy with the bath towels I purchased. I like that they are thinner towels and easier to handle, but unfortunately, they do not absorb all the water off your skin after taking a shower and you basically have to finish by air drying. I will not be purchasing more bath towels. This is disappointing considering how expensive they are.”
