“I wanted to love these towels - they are beautiful and soft and I'm happy with my previous purchase of Sand Cloud towels, but they have not stopped shedding. I've washed them 3 times and it has only made a minor difference. My husband cannot use the towels at all because he can't put his contacts in after touching them without painfully getting towel fibers under his contacts.”
Hello Karen! Although it disappoints you, we are happy to hear that you adore the towel. Despite being washed three times, it still sheds. To fix this issue, we have sent you an email.
“I wanted to love these towels - they are beautiful and soft and I'm happy with my previous purchase of Sand Cloud towels, but they have not stopped shedding. I've washed them 3 times and it has only made a minor difference. My husband cannot use the towels at all because he can't put his contacts in after touching them without painfully getting towel fibers under his contacts. I'm still rubbing towel fiber into my body when I apply lotion after showering. They are a disappointment.”
Hello Karen! Although it disappoints you, we are happy to hear that you adore the towel. Despite being washed three times, it still sheds. To fix this issue, we have sent you an email.
“I ordered this product. It took a bit to come which is fine. But when I got it they didn't even give me the right product. They gave me a Harry Potter towel instead which is NOT what I ordered. I'll give an updated review if they fix this issue.”
Hello Kayden! We are sorry to hear about receiving an incorrect item to your order. Your comments have been forwarded to the relevant team. To address this matter and your dissatisfaction, an email has been sent to you.
“So far these VERY expensive towels have not lived up to the expectation. After drying off I'm covered with the fuzz that falls off the towel's fabric and need to use one of my older towels to clean that off. I've only washed them a few times so far so I'm hoping that will get better with more washes. All that fabric fuzz also creates more mess in the bathroom that I have to clean off the tops of my toilet, sink and tile floor. Pretty disappointed overall.”
Hello Jennifer! We are sorry to hear about your disappointment with the towels due to lint. Your comments have been forwarded to the relevant team. To fix this issue, we have sent you an email.
Hello Meg! We are sorry to hear about your disappointment with the unraveling of the towel after the first wash. To fix this issue, we have sent you an email.
“Pros: size of towel is great, the weight of the towel and fold-ability are great
Cons: not absorbant ( still wet after use), still lint after 2-3 washings”
Hello Julie! We are glad to hear that you're happy with the size and weight of the towel but the lack of absorbency and lint dissatisfied you. To fix this issue, we have sent you an email.
“Unfortunately, they unraveled on one side and Sand Cloud did refund my money and told me to keep the towels. They are still falling apart and shedding after two washes in cold water. I do appreciate the great customer service through all of this.”
Hello Myrna! We are sorry to hear about the issue with your towel but pleased to learn that you were satisfied with the response our customer service provided to your issue. To fix this issue, we have sent you an email.
