“I received my towels and per the guide did the initial wash on cold and tumble dried on extra low. Pulled them out and the sides are unraveling on both and several of the dos have threads pulled out. Contacted customer service via their portal and haven’t received a response. And their generic reply that they received my ticket just says “ It may take up to 2 or more business days to receive a response during our Holiday season. Please note that we reply to emails in chronological order and emailing multiple times will not result in a quicker reply.”
And since they wanted a review before they’ve addressed my concern. Here it is. Don’t buy.”
Hello Karen! We are sorry to hear about the unraveling of your towel following the washing instructions. Your comments have been forwarded to the relevant team about your disappointment due to the lack of response to your concern/issue. We have sent you an email to fix this issue.
“I was so excited when my towels arrived. These are beautiful. However, one wash and the seam stitch on one side of each towel has come loose and is a very long, tangled mess. Washed on gentle cool temperature Hang dry (I do not use the dryer for my Turkish cotton towels). Too expensive for the first wash cycle to have the entire length of one towel and half the length of the other towel to unravel on the first wash. These towels were my first SandCloud towel purchase and I am sorely disappointed. I have a competitor’s towels and have washed and hung to dry many, many times over and no unraveling of seams. And, less expensive.
Sorry SandCloud, I was hoping the towels would hold up like my TEEMA towels but one wash and BOTH towels unravel. I am very disappointed.”
Hello Tanvia! We are sorry to hear about the unraveling issue with both the towels following first wash. Unfortunately we are unable to pull out the order details from above information. Kindly email us at customerservice@sandcloud.com with the subject line - " Your review of Sand Cloud on REVIEWS.io - Order#". So that we can help you further.
“Soft towels, but after 4 washes they’re still shedding and already falling apart. I’ve had better quality from my $10 Target towels that are 6 years old. Disappointed in the money spent on these.”
Hello Rebecca! We are sorry to hear about the issue with your towel. Your comments have been forwarded to the relevant team. We have sent you an email to fix this issue.
“These are NOT Bath towels, there is no absorption to these towels. Dry disappointed and would not recommend.
*edit* great customer service, they reached out to me after reading this review and refunded half of my money because of my dissatisfaction with their product. Very impressed!”
Hello Sarah! We are sorry to hear about your disappointment with the towels due to lack of drying and absorbency. We have sent you an email so that we can rectify this issue.
“Ordered and paid for. Never received. Too much time waisted sending emails, shipping company sends automated emails. No towels. No service. No credit/refund. Perhaps this review will cause some action. Very disappointed and money gone….”
Hello Jason! We are sorry to hear about your disappointment over not receiving your order and lack of response to your concern/issue. We have sent you an email so that we can rectify this issue.
“We purchased two bundles. Of the 4, 1 had significant unraveling after the initial wash/prior to use. This was disappointing as the towels are a higher end and an investment.”
Hello Allison! We are sorry to hear about your disappointment over towel's unravelling after first wash and lack of response to your concern. We have sent you an email so that we can rectify this issue.
