“These are my favorite bath towels! They are large enough for our tall family without being bulky, and they dry quickly. Will be replacing all my towels as they wear out.”
“I was not pleased with the quality of the towels, as they had string-pulls after the first washing. That said, I was very pleased with Sand Cloud’s response. (See full review above under “short review”.)”
Hi Cheryl,
Thank you so much for taking the time to share your feedback, we’re really sorry to hear about the string-pulling you noticed on your towels, especially before using them.
We understand how frustrating that can be and would love the opportunity to help make this right. Our team has reached out to you directly via email to discuss the issue further and share the next steps we can take to assist.
Please kindly reply to the email we sent so we can continue helping you as quickly as possible. We truly appreciate your feedback and look forward to connecting with you soon.
“Now these towels are great in size and material but I thought I had ordered the ones that dry quickly and not sure if these are it. Will need to try them out”
“I choose the stripe polka dot bundle to brighten my bathroom. I do love the colors and the towels feel great. Disappointed in how easily they snag and the loops of the towel pull and look worn within a couple of uses. It's unfortunate for the cost of the towels how I feel I have to be so careful when just drying bodies and hanging around the bathroom.”
Hi Deborah, Victor here from Sand Cloud. Thank you for leaving your review and for sharing how the towels are performing. I’m really sorry you experienced snagging and pulled loops so quickly, that’s not the quality we expect.
We’d like to discuss this further and help you as soon as possible. I’ve just sent an email with next steps, please reply to that message, so we can review replacement/refund options. Thank you for your patience and for supporting our mission to protect the oceans.
“I bought these towels because they said they are quick drying. The could not be less quick drying. I took a shower and hung the towel. Completely flat add it did not dry in 48 hours! I have washed the towel 3 times it is is still shedding all over the place when I dry myself off. These towels are super disappointing.”
Hi Lonzie,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the drying and shedding issues you experienced with your towel. This isn’t the experience we want for our customers.
We’d like to discuss this further and make things right for you. We’ve sent you an email regarding your review, including steps we can take to resolve the issue.
Please check your inbox and reply when you can, we’re here to help!
Hi Lisa,
Thank you for taking the time to share your thoughts on the Stripe Polka Dot XL Bath Bundle. We’re thrilled you appreciate the design! However, we’re genuinely sorry to hear that you experienced shedding and that the absorbency didn’t meet your expectations. Your feedback is invaluable, and we will certainly use it to improve our products.
If you have any further concerns or suggestions, please feel free to reach out.
Warm regards,
Team Sand Cloud
