“I’m lowkey obsessed with this poncho. I bought it as a fresh-out-of-the-jacuzzi cover up and found myself lounging around the house in it all the time. It’s so comfy and cozy that I’m buying another just so I’m not wearing the same one every day when I settle in for the night.”
“Terrible. Item was never delivered. I have sent two emails and called and left a voicemail and no one got back to me. This is some of the worst customer service I have ever experienced!”
Hi Britt,
We're really sorry to hear that you haven't received your item and that our customer service hasn't responded to you. That's definitely not the experience we want for our customers. We appreciate your persistence in trying to reach us. Please know that your feedback is important, and we are committed to resolving this issue.
Thank you for your understanding.
Warm regards,
Team Sand Cloud
