Hi Marla,
Thank you for your glowing review of the Border Classic Stripe Poncho! We're thrilled to hear that you're enjoying it. Your satisfaction means the world to us, and we appreciate you taking the time to share your thoughts.
If you have any questions or need assistance, feel free to reach out!
Warm regards,
Team Sand Cloud
“Update: Customer service issued me a partial refund after viewing photos of the frayed area. I've upgraded my review because of it.
Triangle at the throat frayed after first wash
I just got my poncho this afternoon and put it in the wash on Delicate. When I took it out to hang it up to dry I noticed that the little triangle of terrycloth at the throat was unraveling. It looks like the edges were either not stitched down or so loose that they came unsewn allowing the edges to fray. I washed it alone as a small load on Delicate cycle using cold water. I'll try to get a good photo once it's dry. I'm disappointed because I've wanted one of these for a while now and the cost was steep. The poncho itself seems to have come through fine though.”
Hi Kemara,
Thank you for sharing your experience with the Border Classic Stripe Poncho. We’re sorry to hear about the fraying issue you encountered after your first wash. It’s disappointing when a product doesn’t meet expectations, especially when it’s something you’ve wanted for a while.
We always strive for the highest quality, and your feedback is crucial in helping us address any potential issues. If you could respond to the email we sent, we’d love to assist you further and ensure you get the support you need. Thank you for your understanding!
“This poncho was perfect for the beach. Was used by me and my husband and made changing clothes by the car quick and easy. I wore it around the house during the evenings when the weather was a little cooler. Glad I purchased.”
Hi Christine,
Thank you for your honest feedback about the Border Classic Stripe Poncho. We’re sorry to hear that the fit and weight didn’t meet your expectations and that it’s not feeling right for you. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Hi there,
Thank you for your wonderful review of the Border Classic Stripe Poncho in Natural! We're so glad to hear that you find it roomy and soft, making it the perfect loungewear or cover-up. It’s always our goal to provide cozy pieces that enhance your relaxation.
If you have more thoughts to share, we’d love to hear them! Enjoy your poncho!
