“I’m 5’9”. Would have preferred it to be a little bit longer. Would like to see 2 size choices. But glad I made purchase. Will wear it often on vacay.”
Hi Mary,
Thank you so much for sharing your feedback with us. We are glad to hear that you are happy with your purchase and plan to wear it often on vacation.
We also appreciate your comments regarding the length and sizing options. We understand that having an additional size choice could provide a better fit, especially for taller customers, and we will be sure to share your feedback with our product team for future consideration.
Thank you again for your support and for choosing Sand Cloud.
Hey Scott! Thank you for your honest feedback! 😊 We’re sorry to hear the fabric wasn’t what you expected, and we’ve sent you an email to help make things right.
Thank you for supporting our mission to protect marine life! 🌊
“I have been trying to return this product since the day it arrived. Zero responses to multiple emails. No option to return. Samuel L. Jackson can pump your product in commercials, promoting a high-interest credit card, but you can't reply to your customers.”
Hey Michael! Thank you for sharing your feedback! 😊 We’re really sorry to hear about your experience—that’s definitely not the level of service we aim to provide. We’ve sent you an email to make this right and assist with your return as quickly as possible.
Thank you for supporting our mission to protect marine life! 🌊
“I really like the quality weight and color. I wish the head opening was larger maybe a zipper or Velcro for closure. I hate to cut the fabric, but I might have to to get it over my head.”
Hey Bonnie, thank you for the 5-star rating for Border Classic Stripe Poncho Natural! 😊 We're so glad you like the quality, weight, and color. We also appreciate your feedback about the head opening and will be sure to share it with our team.
Thank you for supporting our mission to protect marine life! 🌊
“Overall, the poncho is great; however, it's HUGE! My two kids and I can all fit in this poncho at the same time (their heads poke out of the arm holes). It's comical. Such a bummer that these are marketed as unisex without any sizing options. Will sadly be returning :(”
Hi,
Thank you for taking the time to share your feedback. We’re glad to hear you think the poncho is great overall, but we’re truly sorry that the fit felt much larger than expected.
We understand how frustrating it can be when sizing doesn’t align with expectations. Your feedback about the fit is incredibly valuable and helps us continue improving.
We’ve reached out to you directly via email to discuss this further and provide support. When you have a moment, please kindly respond to the email we sent so we can work toward the best possible resolution for you.
Thank you again for your honest review.
“I love the design and the material!! It seems very well made. I haven't washed it yet so can't comment on that. However I am 5' 3" 110 lbs and it is huge on me lol. I'll keep it for hanging at home after shower. I might use it at the beach but I'm afraid I might trip on it as it covers my feet.lol. I would highly recommend it for taller people”
Hi Dianne,
Thank you so much for your detailed and thoughtful feedback. We’re so happy to hear that you love the design and material of the Border Classic Stripe Poncho in Natural and that it feels well made to you.
We truly appreciate you sharing your honest experience with the fit as well. Your insight about the length is very helpful, especially for other customers who may be considering it. While the poncho is designed with a relaxed, oversized fit for comfort and coverage, we completely understand how it may feel extra roomy on a more petite frame.
We love that you’re planning to enjoy it for cozy post shower lounging, and hopefully some beach days too. If you ever have questions about sizing or need help finding a style that may suit you better, we’re always here and happy to assist.
Thank you again for your recommendation and for supporting our mission to help protect our oceans and marine life.
“I purchased the black poncho its not very attractive my family made fun of me and asked if i was going to a witch party. Sand Cloud added a small triangle of reversed terry cloth fabric at the neck and after washing it its coming apart with loose strings and looks ugly. Its also really rough terry towel material and uncomfortable against the skin.”
Hello Carlene,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the appearance concerns, fabric feel, and the loose stitching you experienced with your Terra Hooded Poncho Black.
We really appreciate you bringing this to our attention, and we would like to discuss this further with you to make sure we can help make this right.
Kindly respond to the email that we sent you so we can assist you further.
Thank you again for your feedback and support.
Hi Brad,
Thank you for sharing your feedback with us. We appreciate your honesty and understand that you received two ponchos when you only needed one.
Our team has reached out to you via email to offer a few easy options, including the flexibility to keep or donate the extra item, or return it using a complimentary pre-paid label if you prefer.
Please reply to the email we sent so we can assist you further and ensure everything is resolved smoothly.
