“The poncho started unraveling all kinds of thread coming and hanging.
I loved the poncho but dissapointed in the quality
The company gave me 20% of my purchase price..Purchased Nov 30, 2024”
Hi Susan,
Thank you for taking the time to share your experience with the Border Classic Stripe Poncho. We're truly sorry to hear that you encountered issues with unraveling threads and that the quality didn't meet your expectations. We understand how disappointing that can be, especially when you loved the poncho.
We would like to discuss further with you. Kindly respond to the email that we sent you.
“I bought the poncho to wear after my water exercise class and it meets all my needs. I’ve already gotten many compliments after only 3 days of wearing it after showering. I was concerned that one size couldn’t fit everyone—how could it fit 5’2” me and a 6’ man. It does! Guess men’s shoulders make it shorter for them. It hits me mid-shin.”
Hi Karen,
Thank you so much for your wonderful review of the Border Classic Stripe Poncho! We’re thrilled to hear that it's become your go-to after your water exercise class and that you’re already receiving compliments. It's always such a delight when a product exceeds expectations, especially in terms of fit!
We appreciate your insights about its versatility for different body types, and we’re glad it works beautifully for you. If you have any further feedback or thoughts to share, please feel free to reach out. Enjoy wearing your new poncho!
Hi there,
Thank you so much for your wonderful review of the Border Classic Stripe Poncho! We're thrilled to hear that you found it big and roomy—perfect for your swim laps! Your feedback is invaluable to us and helps others find the right fit.
If you have any more thoughts to share or questions, feel free to reach out. Enjoy your time by the water!
Hi,
Thank you for your wonderful review of the Border Classic Stripe Poncho! We're thrilled to hear that you find it so comfortable—perfect for a cozy weekend at home. Your satisfaction means a lot to us!
If you have any more thoughts to share or need assistance in the future, feel free to reach out. Enjoy your new fashion ensemble!
“Customer service for the return was excellent! The poncho has a terry cloth triangular piece on the front of the neckline…didn’t care for the look. However the quality and design on the fabric was very nice and worth the price.”
Hi,
Thank you for your review! We're pleased to hear that you had a positive experience with our customer service team and appreciated the quality and design of the poncho. However, we understand that the terry cloth detail on the neckline wasn't to your liking, and we value your insight on that.
Your feedback is invaluable in helping us refine our products. If you have any further thoughts or suggestions, we would love to hear them. Please respond to the email we sent you!
Hi Margo,
Thank you for reaching out regarding your order. We’re truly sorry to hear that you haven’t received your poncho yet. That’s certainly not the experience we want for our customers, and we understand how frustrating it can be to wait for a product.
We’d like the opportunity to assist you further. Please respond to the email we sent you so we can resolve this matter promptly. Thank you for your patience, and we hope to help you soon!
Hi,
Thank you so much for your wonderful review of the Border Classic Stripe Poncho! We're thrilled to hear that you find it both comfortable and cute. The quality of the fabric is important to us, and it's great to know that it resonates with you.
If you have any more thoughts or questions in the future, feel free to reach out anytime.
Hi Sherrill,
Thank you for your kind words about the Border Classic Stripe Poncho! We’re delighted to hear that you find it beautiful and well made. We understand your preference for a lighter option for summer wear, and we appreciate your feedback on the weight.
If you have any additional thoughts or suggestions, please don’t hesitate to reply to the email we sent you. Your input is important to us as we strive to improve our products.
Thanks again for sharing your review!
