“Very disappointed! Poncho frayed after first wash - all while following manufacturer’s recommendations for washing/drying. I immediately contacted customer service. So far, o word from them.”
Hi Susan, thank you for your feedback. We’re truly sorry about the experience with your poncho. We’d love the chance to discuss this further with you, kindly respond to the email we sent so we can assist you directly.
“Very high quality product. Much better than I had anticipated.
This should be just the thing when taking off the wetsuit after diving.
Probably going to order another one.”
“Love this poncho! It's soft (the more it's washed the softer it gets!), pretty, and I can't wait to wear it at the beach! My only complaint is that I wish the opening for your head was a little bigger. When I put it on, I feel like it's right up against my throat and I'd prefer a deeper neckline. Not a dealbreaker, just maybe a suggestion for the future?”
“I'm so glad I found these ponchos. I never realized how useful such a product would be. They are a great way to dry off, especially around the house. Much better than a robe. Recommendations/hopes for the future: 1) The natural color is so nice on its own. It would be great to offer a solid natural color (no stripes). 2) The patch of material at the front of the collar is not great. It's basically small patch of the towel material with the terry side exposed. It frays a lot. I removed the patch altogether. It would be great if the patches was not there in the first place. 3) I wonder if an even lighter-weight material would be nice, especially in hot/humid conditions. Maybe a cotton/linen blend. 4) A zippered pocket to secure a phone would be next level.”
“I purchased this, not for the beach, but for walking out to my herb garden on my balcony in the mornings. This way, I do not have to get fully dressed, I can just throw on this very comfortable cover-up to check on my garden! Love it!!”
