“Overall this is a nice piece. Looks and feels great. My only issue has been that the light colors pick up and show dirt too easily. I like this look of this one the best but unless you're only at a perfect white sand beach it turns out there's dirt and dust everywhere. In hindsight, I should have gotten one of the dark solid colors that was on sale instead of the one that I thought looked the best. Live and learn. Still a great item to throw on for all the water activities.”
“Never Received.
I ordered this poncho in a bundle of other items on July 6 that took 18 days to arrive...the poncho was missing from the shipment. I have since reached out to customer service 7 times, and cannot get a response. I told them that I would take a reshipment of the missing item or a refund, but I am finding it impossible to get up with anyone. In the meantime, they text and email me ads several times a week.”
Hi Heather,
Thank you for taking the time to share your experience with us. I'm truly sorry to hear that your poncho was missing from your order and that you've had difficulty reaching our customer service team. We value your feedback and would like to assist you in getting this resolved.
Please know that we are here to help and will do our best to get back to you as soon as possible.
Warm regards,
Team Sand Cloud
Hi Monica,
I’m really sorry to hear that your poncho ripped so quickly. That’s definitely not the quality we expect for our products, and I understand how disappointing this must be, especially at this price point. Your feedback is important to us, and we will be sure to address this with our team.
Warm wishes,
Team Sand Cloud
“I love it although the neck hole could be a bit bigger and I’m sometimes lost inside it trying to get my head through the right hole! Otherwise love it and was hesitant to wear it locally but hey with undies on I’m good to go.”
