“I could not wait for this to arrive. I ordered it for a cruise that my daughter is taking me on in July. I was so disappointed it arrived unraveling. I was going to return it and replace it. They offered me $32 credit to keep it and I just didn't want to deal with it anymore. So it ended up costing me $43.00 for an item I may never wear.”
Hi there,
Thank you for your feedback on the Border Classic Stripe Poncho. We're truly sorry to hear that it arrived in less than perfect condition, especially with the excitement of your upcoming cruise. It’s understandable that dealing with an unraveling item can be frustrating, and we appreciate your decision to give us a chance to resolve it with the credit offered.
We want to make sure you have a positive experience with our products, so we’d love the opportunity to discuss this further. Please respond to the email we sent you, and we’ll do our best to assist you.
Thanks again for sharing your thoughts with us!
“Received it, washed it on gentle in cold with the other item I bought, it completely frayed the front piece. I send a request to see what they would do and their offer was to issue me an $8 (yes you read this correctly) and do nothing else. I’m assuming that this company doesn’t listen to their customers much and unlikely to last too long considering this insulting offer. I sent back a message saying that this was unsatisfactory and they offered to replace it if I sent it back to them. But they haven’t fixed the design flaws so why would I want another one. Then I received an email offer for 50% off my new shopping for the weekend. When I asked about this, they then offered to give me 50% the item, but instead of just refunding me they wanted me to go back to the website to manage this myself.
Not sure what kind of bot Drake is but you might want to review his comms with customers. I REALLY wanted to like this but the comms with the company really made me turned off. I won’t shop again with them because of this.”
Hi there,
Thank you for taking the time to share your experience with us. We're truly sorry to hear that the poncho did not meet your expectations and that you encountered issues with how it held up after washing. We understand how frustrating it can be when a product doesn’t perform as expected, especially after following care instructions.
We appreciate your feedback regarding our communication and offers. Your concerns are valid, and we’re committed to ensuring our customers feel valued and heard. We’d love the opportunity to make this situation right for you, so please check your inbox for an email from us.
Thank you for your support, and we hope to resolve this matter to your satisfaction.
