“Very disappointed! Poncho frayed after first wash - all while following manufacturer’s recommendations for washing/drying. I immediately contacted customer service. So far, o word from them.”
Hi Susan, thank you for your feedback. We’re truly sorry about the experience with your poncho. We’d love the chance to discuss this further with you, kindly respond to the email we sent so we can assist you directly.
“Very high quality product. Much better than I had anticipated.
This should be just the thing when taking off the wetsuit after diving.
Probably going to order another one.”
“Love this poncho! It's soft (the more it's washed the softer it gets!), pretty, and I can't wait to wear it at the beach! My only complaint is that I wish the opening for your head was a little bigger. When I put it on, I feel like it's right up against my throat and I'd prefer a deeper neckline. Not a dealbreaker, just maybe a suggestion for the future?”
