“I was debating spending the money on this. Decided to take the plunge for a trip to the DR - I wore it every. single. day. Perfect after the pool, after snorkeling, after waterfall jump/hike. It also has POCKETS! It’s worth every penny, everyone on the trip wanted one. I was nervous because it’s a little bulky to pack but I made it work! And it was worth it.”
Hi there,
Thank you for your amazing review! We're thrilled to hear that the Border Classic Stripe Poncho was a perfect companion for your trip. It’s fantastic to know that it kept you comfortable and stylish while enjoying all your adventures. And yes, pockets are always a bonus!
We appreciate you sharing your experience, and we’re so glad it was worth it for you. Safe travels on your next adventure!
Warm regards,
Team Sand Cloud
Hi Maryalice,
Thank you for your review! We’re thrilled to hear that you had a great experience with our fast delivery. It’s always our goal to provide efficient service, and your satisfaction means a lot to us.
If you have any further thoughts or need assistance, feel free to reach out.
Warm wishes,
Team Sand Cloud
Hi Adam,
Thank you for your wonderful review! We’re thrilled to hear that you find the Border Classic Stripe Poncho both comfortable and useful. Your satisfaction means the world to us!
Warm regards,
Team Sand Cloud
Hi Marla,
Thank you for your glowing review of the Border Classic Stripe Poncho! We're thrilled to hear that you're enjoying it. Your satisfaction means the world to us, and we appreciate you taking the time to share your thoughts.
If you have any questions or need assistance, feel free to reach out!
Warm regards,
Team Sand Cloud
“Update: Customer service issued me a partial refund after viewing photos of the frayed area. I've upgraded my review because of it.
Triangle at the throat frayed after first wash
I just got my poncho this afternoon and put it in the wash on Delicate. When I took it out to hang it up to dry I noticed that the little triangle of terrycloth at the throat was unraveling. It looks like the edges were either not stitched down or so loose that they came unsewn allowing the edges to fray. I washed it alone as a small load on Delicate cycle using cold water. I'll try to get a good photo once it's dry. I'm disappointed because I've wanted one of these for a while now and the cost was steep. The poncho itself seems to have come through fine though.”
Hi Kemara,
Thank you for sharing your experience with the Border Classic Stripe Poncho. We’re sorry to hear about the fraying issue you encountered after your first wash. It’s disappointing when a product doesn’t meet expectations, especially when it’s something you’ve wanted for a while.
We always strive for the highest quality, and your feedback is crucial in helping us address any potential issues. If you could respond to the email we sent, we’d love to assist you further and ensure you get the support you need. Thank you for your understanding!
