“It has a snag on the brown ribbon. I hope the quality is better with the exchange. I will update review after I receive it.
Customer service has not been the best, unfortunately.”
Hi Jan,
Thank you for your review! We’re sorry to hear about the snag on the ribbon and that customer service has not met your expectations. We strive for quality in our products, and we hope the exchange goes smoothly. We would like to discuss further with you. Kindly respond to the email that we sent you.
Best wishes,
Team Sand Cloud
“Love the material, fit and especially the pockets. Perfect for beach, pool and gym locker room!! Have already recommended to a friend who is purchasing one. Love this item!!”
“I could not wait for this to arrive. I ordered it for a cruise that my daughter is taking me on in July. I was so disappointed it arrived unraveling. I was going to return it and replace it. They offered me $32 credit to keep it and I just didn't want to deal with it anymore. So it ended up costing me $43.00 for an item I may never wear.”
Hi there,
Thank you for your feedback on the Border Classic Stripe Poncho. We're truly sorry to hear that it arrived in less than perfect condition, especially with the excitement of your upcoming cruise. It’s understandable that dealing with an unraveling item can be frustrating, and we appreciate your decision to give us a chance to resolve it with the credit offered.
We want to make sure you have a positive experience with our products, so we’d love the opportunity to discuss this further. Please respond to the email we sent you, and we’ll do our best to assist you.
Thanks again for sharing your thoughts with us!
