Hi Jeffrey,
Thank you so much for your amazing review! We’re thrilled to hear that you love the Pull-Eaze Roll-Up Door Kit and have plans to purchase more for your other garages. It's fantastic to know our product is making such a positive impact on your space!
If you have any questions or need assistance with your future purchases, feel free to reach out. Happy rolling!
Best,
The ShelterLogic Team
“Love the product. Instalation was not long.Instruction little vage for me but figured it out. Buying experience was great and had the product in a few days. Value for the dollar is there as Canadian Tire was asking $93 were i live so no brainer than right from the source. Just under $30 awesome.”
Hi Dale,
Thank you for your amazing 5-star review! We're so glad to hear that you love the Pull-Eaze Roll-Up Door Kit and found the installation quick, even with the instructions being a bit vague. We appreciate your understanding and resourcefulness!
It's great to know that your buying experience was seamless and that you found such excellent value with us compared to local stores. If you have any more questions or need assistance, feel free to reach out anytime. We’re here to help!
Best,
The ShelterLogic Team
“I ordered this kit with a shelter I purchased. The door kit did not ship with the shelter and I was informed by customer service that they did not have any in stock or know when more would be in stock. This was not stated on the ShelterLogic website when I ordered it and I was charged for the product that I have not received in the month since I placed the order.”
Hello Joseph,
We're truly sorry to hear about your experience with the Pull-Eaze Roll-Up Door Kit. It’s disappointing when a product does not arrive as expected, and we apologize for any confusion regarding availability. We aim to provide accurate information on our site and will address your feedback internally to ensure we improve our communication. If you still have questions or need assistance, our customer service team is here to help you. Please feel free to reach out to them at your convenience.
Thank you for sharing your feedback,
ShelterLogic
“Not “Eaze-Roll-Up”! It is more like "ease-bunch-up". The door will not roll smoothly on the bottom bar. You will need to manually persuade the door to wrap properly. This is very unsatisfactory. I did call customer service and they told me they were aware of this issue and that it should eventually roll up properly but may take several months ... we'll see.”
Hello Archie,
We're truly sorry to hear that you've been experiencing issues with the Pull-Eaze Roll-Up Door Kit. It sounds frustrating to have to manually assist the door when it should be rolling smoothly. Your experience is important to us, and we appreciate you bringing this to our attention.
We apologize for any inconvenience caused by the door not performing as expected right out of the box. Our customer service team is dedicated to resolving such concerns, and we encourage you to keep an eye on the situation. If it doesn’t improve soon, please reach out to us again, and we’ll be happy to discuss further options.
Thank you for your feedback. We're here to help!
Best regards,
ShelterLogic
Hi there,
Thank you so much for your 5-star review! We're delighted to hear that you found the Pull-Eaze Roll-Up Door Kit easy to install and that it's working great for you. It's always our goal to make setup as seamless as possible, and your feedback reinforces our commitment.
If you have any more thoughts or need assistance in the future, don’t hesitate to reach out. We're always here to help!
Best,
ShelterLogic
Hi there,
Thank you for your 4-star review! We’re thrilled to hear that you found the Pull-Eaze Roll-Up Door Kit easy to install. We appreciate your feedback and are always here to help if you need any assistance or have questions.
Best,
The ShelterLogic Team
“Seems like a good product and I would've given a higher rating, but the instructions do not show a double door install. I understand that "you will be required to obtain (2) Pull-Eaze Roll-Up Door Kit in order for it to function." I ordered 4 kits for my 18'x28'x11' garage canopy to use for the front and back, but I do not want to make a mistake by adding more holes than necessary, etc. I tried to Google it, look up videos, and even called customer service during business hours just to be sent to a voicemail. I haven't received a call back and that was a week ago.”
Dear Valued Customer,
Thank you for your 4-star review of the Pull-Eaze Roll-Up Door Kit! We're so pleased to hear that you found the product satisfactory.
Your feedback is incredibly important to us, we're here to help right now! Please feel free to start a live chat or call us on 1-800-560-8383.
We are looking forward to assisting you!
Best regards,
The ShelterLogic Team
“The Pull-Eaze Roll-Up Door Kit is easy to install. I would recommend the drawstring location be put closer to the zipper. I like the way the door is up and out of the way with the Pull-Eaze Roll-Up Door Kit.”
Dear Valued Customer,
Thank you for your thoughtful 4-star review of the Pull-Eaze Roll-Up Door Kit! We’re thrilled to hear that you found the installation easy and that you appreciate the functionality of the door being out of the way.
Your suggestion regarding the drawstring location is valuable, and we will certainly take it into consideration for future improvements. Feedback like yours helps us enhance our products to better meet our customers' needs.
If you have any more thoughts or questions, please don't hesitate to reach out. We truly appreciate your support!
Best regards,
ShelterLogic
