“The new cover does not fit correctly, but will have to do. The previous cover lasted only 2 years. The original green cover that came with the kit lasted 5 years.”
Hello,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow, it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. If you would like to discuss any of this in more detail, our customer service team is available 7-days a week at 1-800-932-9344.
Thank you, Customer Service
“I love this product. It is so convenient. The reason for the 2 stars is because the original Cover was not even 2 years old and was completely shredded and dry rotted from the Sun. Hope this one last longer than the last one.”
Hello,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow, it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. If you would like to discuss any of this in more detail, our customer service team is available 7-days a week at 1-800-932-9344.
Thank you, Customer Service
Hello,
We are very happy to see that you are pleased with your replacement cover. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
“Seems to be good quality. Fair price and quick order fulfillment. My last cover lasted 6 years until we had a big hail storm. My frame is 12 years old so that may be the problem but I found the cover a bit big and it quite a bit of time to take up all of the slack.”
Hello,
We appreciate your feedback and will be using this proactively. If you have any additional questions or concerns, please feel free to call us at 1-800-932-9344.
Thank you, Customer Service
