“After 3 months the tarp started crumbling pieces off! It didn’t even last 2 years in central Alberta! It just kept crumbling apart till thin spots wore, just the wind would rip it cuz of it crumbling so bad! Heavy rainstorm in August and the one whole side on the roof just ripped and caved in!!”
Hello,
We are very sorry to hear about this! All our Gazebo comes with a 1-year limited manufacturer's warranty, and if your cover tears within that period, we suggest submitting a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to contact us at 1-800-932-9344.
https://www.shelterlogic.com/warranty-claims
Thank you, Customer Service
“The replacement cover was shipped promptly. The instructions are clear and easy to understand. The cover was easy to replace as well. The only issue was with the shipping company. They would not deliver to a rural address, which was a bit of a complication to the process.”
“Such a poor quality product, highly recommended avoiding it. Had it possibly 6 months and the cover started ripping, its now ripped everywhere and a cat fell through it.”
Hello,
We are very sorry to hear about this! All our shelters include a 1-year limited manufacturer's warranty, and if your cover tears within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to contact us at 1-800-932-9344.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!
, Customer Service
“I've had my ShelterLogic garage for 8 years. I've had to replace the canvas twice, due to weather conditions. Each time I've replaced it, it arrives in a timely manner..”
Hello,
We are very happy to see that you are pleased with your replacement cover kit. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
“Even with COVID, received quickly.
Looks great, nothing missing.
Only issue was some tube openings were glued too small, but have had same issue with buying the complete shed. Rather have it that way than not glued :D”
