“The covers could be made a little more durable. This is the 3rd time I have had to replace the cover in 6 years. It is way too expensive for having to replace it so often. Maybe try making it out of heavier quality material.”
Hello Ann,
Thank you for your feedback! We do offer more permanent covers such as the (14.5 oz PVC and 21.5 oz PVC), which are much stronger and have much longer life expectancies and warranties. If you are using your shelter as a permanent structure, then this will be a more suitable option. If you would like to discuss this in more detail, please feel free to start a live chat or give us a call at 1-800-560-8383.
Thank you for choosing ShelterLogic.
Hello Jay,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow, it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. If you wish to discuss any of this in more detail, we can be reached at 1-800-932-9344.
Thank you for your feedback!
Hello,
We are sorry to hear this! You'll install end the panels the same way the originals were installed. The end panels wrap around the frame. The pipes do not go in the pocket sleeves. You will only wrap the end panel around the frame and tighten it down with the ratchets. If you need assistance with the assembly, please do not hesitate to reach out to us. We are available for assembly support 7-days a week at 1-800-932-9344.
Thank you for choosing ShelterLogic!
“During assembly, the new ratchets were unusable. I Had to use the old ones. Slightly tightening the cover straps, I heard the cover material tareing. I stopped tightening to check how tight the strap was, only to find out that it was still loose. This happened on the door, rear cover and top. What happened to shelterlogic?”
Hello Denise & Anthony,
We are very sorry to hear about this. Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7 days a week on 1-800-932-9344.
We are looking forward to assisting you!
“This product fits just like the original with a little more play. This may correct itself through the seasons but I'm happy to have a cover over my really nice car again. #Sweeps”
“I had to wait for warmer weather to replace the cover, in May i replaced it and by September the cover had split in 2 places. It did not last as long as the original or the former replacement.”
Hello Bryan,
We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!
“Exact same as above. I should get more than one year out of these shelters, and neither of them made it that long. Like they have tiny little holes in the material and it rains inside my shelters. Then tore to shreds as it was compromised.”
Hello Fleming,
We are awfully sorry to see that you are unhappy with your cover. The standard cover does include a 1-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy, which might better suit your needs. If you wish to discuss any of this in more detail, our customer service team is available 7 days a week 1-800-560-8383.
https://www.shelterlogic.com/registration-and-warranties
Thank you!
