“Keeping with the basic concepts of construction when erecting these units will help to ensure that you achieve adequate service life from your shelter. Keep the door closed to prevent winds from entering the unit. This becomes more important as the unit ages. These shelters can withstand remarkable wind exposure from the exterior when anchored and installed correctly. Not so much from the interior. I had a shelter that withstood two back to back hurricanes a month later an afternoon squall blew the top seam out because I didn't close the door.”
Hello Richard, we are very sorry to hear about this. Your shelter has a one-year warranty, and we strongly urge you file a claim and have a representative in the corresponding department to look it over and provide a solution. Below we have included the link to the online warranty submission form.
https://www.shelterlogic.com/support/forms/warranty-claim/ Hope that helps!
“x10. maybe next time. Overall I am pleased... will see how it holds during Summer & next fall. I hope it does not separate and come apart! Thank you Roger”
Thank you so much for your 5-star rating of Replacement Cover for the Garage-in-a-Box® 12 ft. x 20 ft. x 8 ft. Standard PE 7.5 oz. Gray. We're so glad to hear that you love the replacement cover and that it was easy to install. We also appreciate you acknowledging our great customer service. It's customers like you that make our business successful and we thank you so much for being a loyal customer.
Hello Wade,
We are awfully sorry to see that you are unhappy with your cover. The standard cover does include a 1-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy, which might better suit your needs. If you wish to discuss any of this in more detail, our customer service team is available 7 days a week 1-800-560-8383.
https://www.shelterlogic.com/registration-and-warranties
Thank you
“Shortly after we put up our REPLACEMENT cover we noticed that it was already wearing thin where it went over the support bars. We could see light through the top when looking up from inside. We had to purchase another stronger tarp to put over the top to be sure it won't start leaking again.”
Hello William,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344..
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
Hello Nicholas,
We are very sorry to hear about this! All our shelters include a 1-year limited manufacturer's warranty, and if they cover tears within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to contact us at 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
Thank you
“Once it arrived the replacement cover fit as it should. I asked for just the main structure cover and one missing horizontal stiffing tube but, SL was kind enough to send a complete set of 3 covers. In the end that was a wise decision because the non-zippered end also ended up having a hole in it that I did not previously see until the structure was erected.”
Hello,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
