“The assembly went OK and the instructions were simple enough. Non-handy people with stuggle with instructions. Not as simple as IKEA (thank goodness), but you need to rework the end cap instruction. It took longer to install these than the cover.
A few areas for improvement:
Problem with some of the welding alignments. Several of the 802797 connectors has to be redrilled as the holes did not even come close to lining up with the 10110. Some of these were as much as 15 degrees out of alignment. Fix your welding jig please.
Also, why not include a few extra 10115 and 10114 nuts and bolts?? Dropped a pieces in the grass at a remote location and lost 30 minutes searching as I did not have ready access to spares.
Ratchet strap hooks metal too light and expanded while ratching tight. WTF”
Dear Bill,
We are very sorry to hear about this! We strive to provide a quality product and can assure you that this is not a common occurrence. You should not have to modify/re-drill any parts provided in your package. Please reach out to us with your model number, the defective part numbers and pictures so we can further review and get those parts replaced you. We are available 7 days a week at 1-800-932-9344 / 1-800-851-1085 (press 1).
https://www.shelterlogic.com/registration-and-warranties
We are looking forward to assisting you!
“The Garage-in-a-Box® SUV/Truck shed is very sturdy and solid. The directions are straight forward and very detailed. I would say that they should add one line in the instructions though, just before you install the cover "make sure gromets are facing the door". You don't realize this until you go to install the "Roll-eaze" door opener. Otherwise a great product! #Sweeps”
Dear Todd,
Thank you for your outstanding 5-star review of the Garage-in-a-Box® SUV/Truck shed! We’re thrilled to hear that you find it sturdy and solid, and that the instructions were straightforward and detailed.
Your suggestion to include a note about the grommets before installing the cover is incredibly helpful, and we appreciate you taking the time to share this insight with us. We always strive to improve our instructions and your feedback will certainly help us in that regard.
If you have any more thoughts or questions, please feel free to reach out. We appreciate your support and hope you enjoy your Garage-in-a-Box® for years to come!
Best regards,
ShelterLogic
Dear David,
Thank you for taking the time to rate our Garage-in-a-Box® SUV/Truck, 13 ft. x 20 ft. x 12 ft. with an outstanding 5-star rating! We truly appreciate your feedback and are delighted to hear that you are satisfied with your purchase.
"If you build it correctly and anchor it well, it will serve you well." These words perfectly encapsulate the proper usage of our Garage-in-a-Box® SUV/Truck. Your understanding and careful installation will undoubtedly enhance its longevity and performance. We appreciate your attention to detail.
As a loyal customer, your continued support means the world to us. Please don't hesitate to reach out if you have any further questions or concerns. We are always here to assist you.
Thanks again for choosing our products and being a valued customer!
Warm regards,
ShelterLogic
Dear Charles,
Thank you so much for giving our Garage-in-a-Box® SUV/Truck, 13 ft. x 20 ft. x 12 ft. a glowing 5-star rating! We truly appreciate your support and feedback.
Thank you for your awesome feedback. Please do note that we recommend anchoring down the unit with permanent anchors suitable to your terrain and immediately remove any accumulated snow off the structure.
Your satisfaction and happiness mean a lot to us. If there's anything else we can assist you with or any improvements you'd like to suggest, please don't hesitate to reach out. We're here to make sure you have the best experience possible.
Once again, thank you for choosing our Garage-in-a-Box® SUV/Truck. We truly value your trust in our product.
Best regards,
ShelterLogic
“Seems to be high quality and was easy to set up with just my wife and me. I've only had it up for a few weeks, so we'll see how it survives a Maine winter, but it's much, much better made than the Amazon special it replaced.”
Thank you so much for your exceptional 5-star rating of our Garage-in-a-Box® SUV/Truck, 13 ft. x 20 ft. x 12 ft.! We truly appreciate your positive feedback and are thrilled to hear that you were satisfied with the product.We're glad that you found it to be of high quality and that it was easy to set up, even with just you and your wife. Your trust and confidence in our product mean a lot to us.
Moreover, we're pleased that our product exceeded your expectations. We strive to provide our customers with the best quality and value for their money.
Once again, thank you for choosing our Garage-in-a-Box® SUV/Truck and sharing your positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We wish you a fantastic winter season!
Hello Shields,
We are sorry to hear about your experience with the delivery. Please note the package Arrived at Fairbanks, AK delivery facility. The packaged estimated delivery dates 09/23/2024 – 09/27/2024.
Again, we do apologize for the delay.
For ShelterLogic product inquiries, please call 1-800-560-8383.
Thank you for choosing ShelterLogic.
“The product is as described and was shipped quickly, the delivery driver was accommodating and helpful upon arrival. The customer service from shelter Logic was excellent. I will buy again. Thank you.”
Dear Reviewer,
Thank you for your glowing 5-star rating of our Garage-in-a-Box® SUV/Truck, 13 ft. x 20 ft. x 12 ft. We are thrilled to hear that you are satisfied with the product and that it arrived promptly, just as described.
We also appreciate your kind words about our customer service. Providing excellent support is our top priority. We are glad that our delivery driver was accommodating and helpful during the drop-off.
Your positive feedback and intention to buy from us again mean the world to us. It motivates us to keep delivering exceptional products and services. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing Garage-in-a-Box® and for being a valued customer!
Best regards,
ShelterLogic
Dear Jeremy,
Thank you so much for taking the time to rate our Garage-in-a-Box® SUV/Truck with four stars! We truly appreciate your positive feedback.
We are thrilled to hear that the product arrived within the allocated shipping dates and that you were able to assemble it with ease, even with the little ones running around. At Garage-in-a-Box®, we strive to provide products that are not only reliable but also convenient.
Once again, thank you for choosing our Garage-in-a-Box® SUV/Truck and for sharing your experience. If you have any further questions or need assistance, feel free to reach out to our customer support team.
Warm regards,
ShelterLogic!
