“The cover is very substantial and we are hopeful that it will last longer than our previous cover. We gave it 4 stars because it is so heavy that we needed to get five friends to help us install it over the frame. Also the instructions were poorly worded and the print so small that it was impossible to read.”
Hello Chuck and Eileen,
We are glad to see that you are satisfied with your Replacement Ultra-Duty Cover-Kit overall. We appreciate your feedback and will be using this proactively. Thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
“Replacement cover fit better than the original. From the looks, it should last years here in PA.
The only issue I observed was one of the seams did not weld properly on the upper half and there where a few pin holes in the main cover and back panel. It's scheduled to rain for the next two days and will be keeping and eye on it.”
Hello Vic,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, to submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7-days a week at 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
Thank you, Customer Service
