“Very simple! The original cover had part numbers, went online, looked up replacement options and placed my order. Shipping was quick and to my surprise, not only did I get the section I ordered but a complete replacement package with all the hardware!
Super easy installation and couldn’t be happier!”
Hi Thomas,
Thank you so much for your amazing 5-star review! We're delighted to hear that the process of finding and ordering your replacement cover was so straightforward and that it arrived quickly. It's fantastic that the installation was easy and you received a complete package with all the necessary hardware!
If you have any questions or need assistance in the future, just let us know. We're always here to help!
Best,
The ShelterLogic Team
“My son inherited the frame of a Shed-in-a- Box when he bought a house. He needed a place to store fire wood, so I ordered the replacement cover. The directions were a little sketchy and could be a little more detailed, but we got it done. It fit well and looks good.”
Hi Charles,
Thank you for your thoughtful 5-star review! We're glad to hear that the replacement cover fit well and that you're satisfied with its appearance. We appreciate your feedback regarding the instructions and will work on making them clearer for future customers.
If you have any further questions or need assistance, don't hesitate to reach out. We're always here to help!
Best,
The ShelterLogic Team
“I orded my replacement shed kit on a Wednesday, and by Saturday that same week it was on my front steps. Customer Service was excellent in helping me figure out with cover kit I needed for my shed. Because I couldn't find the part number stickers. Cover was a exact match to the original. In about 1 1/2 hrs I had the old one off and new one on. Definitely recommended this replacement if you need one.”
Hi Thomas,
Thank you for the wonderful 5-star review! We’re thrilled to hear that your replacement shed kit arrived quickly and that our customer service team was able to assist you in finding the right cover.
It's fantastic to know that the new cover was an exact match and that you were able to get it installed so quickly! Your recommendation is greatly appreciated. If you have any more questions or need further assistance in the future, don’t hesitate to reach out. We're always here to help!
Best,
The ShelterLogic Team
Hi Robert,
Thank you for the wonderful 5-star review! We're delighted to hear that the Replacement Cover Kit was just as easy to use as the first time. Making the process straightforward for our customers is always our goal!
If you have any questions or need assistance in the future, feel free to reach out. We're here to help!
Best,
ShelterLogic
Hello Thomas,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow, it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. If you would like to discuss any of this in more detail, our customer service team is available 7 days a week at 1-800-932-9344.
Best,
ShelterLogic
“Product came that was recommended by your web site. Does not fit and your response was sell it on eBay. You can’t return it. I just want the right size. TERRIBLE TERRIBLE..”
Hello Tim,
We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!
“Received the new cover within a week and then waited for the wind to quit, installed the cover easily, going to try a sun cover to see if it gives the cover a longer life, the old cover lasted a good three years before becoming brittle and cracked with the strain of being too tight. Keeps the toys coverd and out of sight.”
Hi Samie,
Thank you for the fantastic 5-star review! We're delighted to hear that your new cover arrived quickly and that the installation went smoothly. It's great to know the cover keeps your toys protected and out of sight. Your idea to try a sun cover for added longevity is smart! If you have any questions or need further assistance, don't hesitate to reach out.
Best,
The ShelterLogic Team
Hi there,
Thank you for your review! We're glad to hear that you found the quality of our Replacement Cover Kit to be good. It sounds like you put in some effort to make it work with your older model.
If you need any further assistance in the future, feel free to reach out.
Best regards,
The ShelterLogic Team
