Hi Neil,
Thank you for your positive feedback! We're delighted to hear that you experienced excellent service and delivery. It’s always our goal to provide a smooth and satisfying shopping experience for our customers.
If you have any questions or need further assistance, feel free to reach out.
Best,
The ShelterLogic Team
“The quality is great, but unfortunate was way harder than the original to install. It just seemed like it was 4 inches too short. I really?Could not get it to lap over on each side.No matter how hard I tried and unfortunately, it came with no rope to tie the bottom.Would it bit nice to know this”
Hi Cody,
Thank you for your feedback and for the 3-star review! We're glad to hear that you found the quality of the Replacement Cover Kit to be great. We understand that installation can sometimes be a challenge, and we apologize for any frustration you experienced regarding the sizing and the missing rope.
Please submit a warranty claim to gather more information and offer the best solution we possibly can.
https://www.shelterlogic.com/warranty-claims
If you have any further questions or need assistance with installation, please feel free to reach out. We're here to help!
Best,
The ShelterLogic Team
Hi Ross,
Thank you for your wonderful 5-star review! We're so glad to hear that the Replacement Cover Kit went on easily and that the process was quick for you. We strive to make assembly as straightforward as possible, and it's great to know that it met your expectations.
If you have any questions or need further assistance, please don’t hesitate to reach out. Enjoy your recently updated AutoShelter!
Best,
The ShelterLogic Team
“Product recurring replacement as expected. ~3yrs on previous cover in sun exposed area. Shipped quickly from Montreal. Price reasonable until shipping costs added at $80+tx. Big name shipper did not deliver to "rural" home (”
Hi Larry,
Thank you for your fantastic 5-star review! We appreciate your feedback on the Replacement Cover Kit and are thrilled to hear that it met your expectations after three years of use. It’s great to know that the quick shipping from Montreal worked out for you.
We’re always here to help with any questions you have in the future! Here’s to many more years of keeping your AutoShelter in top shape.
Best,
The ShelterLogic Team
Hi Charles,
Thank you for your wonderful 5-star review! We’re so happy to hear that you found the replacement cover a nice fit and that the installation was easy for you. That’s exactly what we aim for—simple and effective solutions!
If you have any questions or need further assistance, feel free to reach out. Your satisfaction is our top priority!
Best,
The ShelterLogic Team
“It is -35.where i live at this time and we have about 3 ft of snow where the shed is so the replacement cover will remain unopened for a couple more months at this time I cannot write a review on it”
Hi Dan,
Thank you for taking the time to share your thoughts! We completely understand that extremely cold weather and snow can delay your ability to fully use the replacement cover. It's always wise to wait until conditions are more favorable for installation.
When you're ready to try it out, we hope it meets your expectations! If you have any questions or need assistance when the time comes, please feel free to reach out. We appreciate your patience and look forward to hearing your thoughts once you've had a chance to use the product.
Stay warm!
Best,
The ShelterLogic Team
Hi there,
Thank you for the awesome 5-star review! We're so glad you’re pleased with the Replacement Cover Kit for your AutoShelter. We completely understand that instructions in a different language can make things a bit tricky, and we appreciate your patience with that. Your feedback is invaluable as we aim to improve our products and instructions for everyone.
If you ever need assistance or have more suggestions, don’t hesitate to reach out. We're here to help!
Best,
The ShelterLogic Team
Hi Dana,
Thank you for your fantastic 5-star review! We're so glad to hear that you found the replacement process quick and easy. It’s great to know that the delivery met your expectations as well!
If you have any other questions or need further assistance, don’t hesitate to reach out. We’re always here to help!
Best,
The ShelterLogic Team
