ShipAid Delivery Guarantee 3.54 Reviews

4.3 Rating 12 Reviews

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

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Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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“Chilies arrived as scheduled on time and in great condition”

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Posted 11 months ago

“Enjoying my Hatch green chilies here on an island off the coast of Maine. Can you say green chilie lobster tacos? I can and I do. Thanks Hatch for your great green godesses!”

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Posted 11 months ago

“We had a problem with my first delivery with UPS. My order was damaged by a delay indelivery. Hatch stepped up and quickly replaced my order. I will buy again.”

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Posted 1 year ago

Hi Becky, We are thrilled to hear that we were able to provide you with such a positive experience. We truly care about our customers and believe that building good relationships with all of you will result in a more sustainable business over time. Thank you so much for the kind words and great review. We really appreciate it! Thank you for being a customer of the Hatch Chile Store! :) Thanks, Emily

Posted 1 year ago

“Shipment was received a couple days later than expected. The ice pack was melted but the chile hadn't thawed out yet.”

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Posted 1 year ago

Hi Kathryn, Typically orders for frozen products arrive cold with a small amount of dry ice left in the box. As long as they are still cold to the touch, then they are safe to refreeze and consume. We never recommend our customers consume a product if it arrives warm and spoiled. Thank you for your honest review! Thanks, Emily

Posted 1 year ago

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Posted 1 year ago

“All I have to say is it was a good thing that I requested the ShipAid Delivery Guarantee be cause when I received my order the package wasn't that cold, as soon as it was delivered it was brought in to the house and opened and put away. Very disappointed in the way items were packaged up, feel that not enough protection provided to make sure the chilie stays frozen in route. I shutter to think what condition the chile would of been in if I had'nt requested the ShipAid Delivery. If shipment is supposedly guaranteed to get to you in a safe maner your packageing needs to be emproved.”

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Posted 1 year ago

Hello, We're sorry that you were unsatisfied with your order. We have not received an email about your issue, we cannot help to resolve your order if we do not know about it. Please reach out so that we may work to make this right. -The Hatch Chile Store

Posted 1 year ago

“Great & safe way to get glass jar products to customers! Good job Hatch Chilé Company”