ShipAid Delivery Guarantee Reviews

4.7 Rating 26 Reviews

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

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Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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“Chile arrived for my son’s birthday (a yearly tradition) very quickly and he says in perfect condition.”

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Posted 10 months ago

“Next day delivery is the only way to go.”

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Posted 10 months ago

“Delivered on time!”

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Posted 10 months ago

“Appreciated the customer care for the package arrival and quality.”

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Posted 10 months ago

“My chili arrived thawed, warm and fermented. I was able to call Hatch chili and get my order replaced. It should arrive next week. Fingers crossed it is still frozen!”

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Posted 10 months ago

“They made it happen ,slightly delayer but arrived in excellent condition”

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Posted 10 months ago

“There were multiple updates as to when I could expect my shipment and when it did arrive the chiles appeared more aged than in previous years batches.”

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Posted 11 months ago

“8/12 - My initial order arrived 7 days after I placed my order on your website. The enitre shipment was spoiled (25lbs) and the cardboard box was broken up...looked as if it had been thrown around several times. I refused the order and contacted Hatch Chile on 8/13 about it, requesting a credit. I was informed they have a "no refund" policy but would re-ship the entire order again. I have a new order number, 1ZB8B3691333579291. I am now waiting to see if this replacement order makes it to me in tact. 8/16 - My replacement order arrived today. Product arrived in great shape. Very satisfied with the way your company handled my situation.”

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Posted 11 months ago