“Fantastic. If you take your time and read instructions first. Get the Base level and square ( it took me two and a half hours. I used the corner to corner method using a length of non stretch rope and a builders square ) then it goes together very easy. I would highly recommend them to anyone.”
“We are very pleased with our Lukas Log Cabin, which we purchased recently as a hub for our Sand Courts facility. The ordering, payment and delivery process was really good and particularly suited our needs as we were paying by purchase order and invoice, rather than payment card. The customer service team were ever so helpful with any queries that we had and kept us informed throughout. Thank you!”
“Exceptional quality and excellent value for money. I was impressed with both the design and sound engineering that has gone into making this log cabin. Generally a good satisfying experience, in putting the cabin together, although it took me a lot longer than anticipated. I am not a professional builder but consider myself to be a reasonably competent DIYer. I found the hardest part of the construction was laying a substantial , 100% level, concrete base; after this my next biggest challenge was in nailing the shingles to the roofing boards - breaking new ground for me. The easiest part was building the body of the cabin itself - it all just slotted together like Lego bricks - very quick as well ! My biggest and only gripe is with the paper instructions which I found scant and confusing in parts - especially for myself, an amateur DIYer. I had to backtrack on several occasions when I subsequentally realised I had misinterpreted an instruction. I found the videos of greater assistance but the experts zipped through the construction at a rate of knots sometimes leaving the poor amateur perplexed at what to do. I suggest to any prospective purchaser that (i) take your time, no rush, (ii) thoroughly examine both the written and video instruction and (iii) contact the Tuin helpline if in doubt . However I don't wish to detract in any degree from my overriding conclusion that this log cabin represents exceptional quality and excellent value for money. I derived a lot of pleasure and job satisfaction putting it all together - with the substantial assistance of my wife - it is most definitely not a task you could undertake on your own ! Finally, the Tuin driver making delivery was a very friendly and helpful chap - definitely helps getting the log cabin construction off on the right foot !”
“Generally good, my main gripe concerns a phone call which I received around 8:00pm asking me to pay for the building again, I knew that had paid once so didn't understand why I was being asked to pay again this lead me to the think scam. The caller hung up I called them back but the call went to answer phone. Sorted it out the following day I asked three people for a receipt they all said no problem I'm still waiting. Delivery good, after sales service very good a faulty section was had been machined wrongly, replacement despatched by next day delivery part arrived as expected. Weather holding up completion at the moment . we have an issue with the locks but should be able to fix on site”
“Delivery of my building and annexe arrived on time and was packed very well indeed. I identified all parts and moved them to the build area. This really helped with the build process. I am not confident with DIY, so deciding to build this myself with family help was a big deal for me. The instructions are at best ok, however the online help is really useful. I also had a 28mm annexe, the same applies here to the packing and movement of parts. My base is flat and the build went fine if a little slow at the beginning. For the annexe there were no divines supplied to attach to the main building which I found surprising - 20 later for coach bolts and nuts and bolts and some prompt online assistance and we had solved the issue. I would say that the instructions for the annexe were at best average. In total it took us about two and a half days to complete. I am really pleased with my building and am in the process of applying preservative and Sadolin opaque paint. I would definitely buy again and I am pleased I decided to self build, the help from my family was invaluable.”
“In general the cabin was well built and finished. In particular the walls fitted together really well. We chose the composite foundations and these had to be cut to allow the walls to stand on top - fairly straightforward although that aspect was not in the instructions. However, when we then erected the doors we found that further cuts were necessary to allow the doors to work. This was really awkward, because it had to be in situ and access was tricky. The key item is the log that goes right across the front and fixes the doors in position. This beam really binds the front together and it is critical that the doors are correctly aligned to open and close properly. Ahain, not mentioned in the instructions. In contrast to the walls, doors and window, the roof was a standard package and needed a lot of cutting and fitting. We also chose to install flooring. This stands proud above the door frame level and did not come with a protective edge. Since the flooring is quite soft wood, it was necessary to install that as an extra item. Treating and painting was a big job and we would recommend that at least 2 coats of preservative were applied to each piece prior to assembly. Once assembled, you cannot get into all the nooks and crannies where the water would inevitably get into. Despite the above, we do now have a solid good looking garden house which we hope to use for many years to come.”
“Excellent cabin, checked many other suppliers and kept coming back to Tuin. Info blogs are great for information. Only gripes are short floor bearers and the half log for the roof can only be only be used with the shed on the right of building ( I cut mine so I could have shed to the left ) may be Tuin could supply both handed logs as an option. Either way I would highly recommend Tuin cabins !”
