“Just wasn’t obvious to me that there were different sizes for different toothbrushes in their range - so got the wrong thing - but had to open packet to find out - ah well”
“I received the wrong heads for my toothbrush! I sent 2 emails to ask them to exchange them against the right onces. No reply, just emails asking me how I got on with the product...”
Hi Valerie, Thank you for your feedback. It is important to know that all queries to our email cs@spotlightoralcare are monitored daily. A member of our Customer Service team has contacted you via email to delve into your concerns and endeavor to rectify the situation promptly. Your feedback is invaluable to us, and we're fully dedicated to ensuring your contentment.
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our product/service. Please feel free to reach out to us if you need anything at all!
“These brushes are not firm enough and you need to give the option of firmer brush heads. I will not buy sonic again unless you do. My teeth don’t feel clean.”
Hi there! Thank you for sharing your feedback with us. We're sorry to hear that our current brush heads did not meet your expectations. We understand the importance of having the right firmness for an effective clean and appreciate your suggestion for firmer brush heads.
Your comments are valuable to us, and we'll certainly consider them as we work to improve our products. We hope to offer a solution that better suits your needs in the future. Please don't hesitate to reach out if you have any other suggestions or concerns.
“Not good - the head doesn’t fit the tooth Brush - why on earth would you change the fitting over the course of 1-2 years??? Really not happy about this”
We're truly sorry for the inconvenience! A member of our team has reached out to assist you with this issue. We appreciate your feedback and are committed to resolving it promptly.
“I inadvertently ordered the sonic pro not sonic heads. I emailed to ask what I should do and received no reply. That is poor customer service. It’s a very easy mistake to make and I’m sure that I’m not the only person who has done this.”
We appreciate you taking the time to share your thoughts on our service, although we're disappointed to learn of your less-than-ideal experience. A member of our Customer Service team has contacted you via email to delve into your concerns and endeavor to rectify the situation promptly. Your feedback is invaluable to us, and we're fully dedicated to ensuring your contentment
Thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
