James Church

“At the time of my initial order i had ordered, and paid for 4 or these items. On delivery of the rest of my order i found that there were no batteries included in the package but the delivery note said 4 were included in the package. I telephoned your office and reported this defect and was informed that the said items were out of stock at the time of dispatch and that you were awaiting delivery of said items and that i would receive a refund ASAP. The employee in your office promised to send me a promotion pack containing 1no battery in the interim until your stock was replaced, at this time of drafting this review 24/06/2020 i have not received the Refund or Battery. Not a Happy Customer !!!!!”

Helpful Report

Posted 4 years ago

Hi there, Thank you for contacting us regarding your order. Please accept our sincerest apologies for the mix-up. When you have a spare moment, please give us a call and we will have this rectified. If you have any additional questions or queries, please don't hesitate to contact us on 0161 413 0370 or via customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

Chris Johnson

Verified Reviewer

“Still waiting for this order of 2 spare batteries! I did email the company on 14th june but they havn't bothered to reply..I placed the order on 8th June.. How can i review if you havn't sent the order”

Helpful Report

Posted 4 years ago

Hi there, Thank you for contacting us regarding your order. Please accept our sincerest apologies for the mix-up. When you have a spare moment, please give us a call and we will have this rectified. If you have any additional questions or queries, please don't hesitate to contact us on 0161 413 0370 or via customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

Joyce Boulos-hanna

Verified Reviewer

“Extremely disappointed in performance of the three NEW batteries sent with start up pack. Did not last as expected, tow dead already, third iffy! Made an order for ten packs of motives and two new batteries. Packets of motives arrived...... No batteries in parcel. Telephone call placed to VIP, no batteries in stock! Will refund me! What about the ten packets of motives which can't use? Sent me a gratis battery start up kit, hopefully new batteries being shipped today. Only today received email that the old system is no longer available. VIP have known that for months, why only announce it now? Management have no cares for Customers, fortunately for them they have excellent staff who keep us going back! I have been a customer for 8 years, very satisfied un till round about October last year when their service an supply became most UNRELIABLE. They do not care about Customer loyalty. If the new batteries I am expecting do not come up to standard, (and I will be keeping a close check), I will find an alternative device. This is a genuine heartfelt review, over the years I have recommended many people to VIP, I wish I still could. JPB Hanna 10.40 am 22nd June.20”

Helpful Report

Posted 4 years ago

Katy Hibbert

Verified Reviewer

“The battery is probably OK, but not compatible with the charger and cartomisers. The compatible charger is out of stock, and the old style batteries, charges and cartomisers are no longer available. So pretty useless really.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for contacting us regarding your order. Please accept our sincerest apologies for the mix-up. When you have a spare moment, please give us a call and we will have this rectified. If you have any additional questions or queries, please don't hesitate to contact us on 0161 413 0370 or via customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

Christopher Sands

Verified Reviewer

“Not nearly as good as original VIP battery wont be buying again. Very disappointed.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to review your 10 Motives Spare Batteries. All customer feedback is greatly appreciated and helps us implement changes to our services. If you have any future queries or if you would like to speak to us about your product please do not hesitate to contact our friendly VIP Customer Care team on 0161 413 0370 or email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

Maureen Dugdale

Verified Reviewer

“Very good service”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

Joan Andrea Burnside

Verified Reviewer

“UNABLE TO USE DUE TO HAVING NO CHARGER.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for contacting us regarding your order. Please accept our sincerest apologies for the mix-up. When you have a spare moment, please give us a call and we will have this rectified. If you have any additional questions or queries, please don't hesitate to contact us on 0161 413 0370 or via customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

Kevin Dennington

Verified Reviewer

“one of the batteries does not work. I have not received a reply concerning this yet.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for contacting us regarding your order. Please accept our sincerest apologies for this. and any inconvenience it has caused. When you have a spare moment, please give us a call and we will have this rectified. If you have any additional questions or queries, please don't hesitate to contact us on 0161 413 0370 or via customercare@vipcig.com. Kind Regards Grant VIP Customer Care

Posted 4 years ago

Ten Motives Spare Battery Reviews