“Don’t bother ordering as the company lies first order went missing then after a review I got a call of Josh saying it would be sorted in the morning don’t worry I will call you with eta the the day came no deliver and Josh was on a day of they just fob you of hoping they can string you along just refund my money and I will pay a bit more but will get what I have paid for”
“Nice tile but not for the project we are currently working on. I do however wish to say what SUPERB CUSTOMER SERVICE I was given. Nothing was too much, the staff, in particular Alix were so helpful. They get 10/10. It would be nice to receive a review request on customer service as well.”
“Poor customer service - Transaction and payment debited on Thursday, 4th September for an order of adhesive including an extortionate delivery fee £11.99.
Spoke with Lucy on Wednesday, 10th September as order still not received, only to establish it hadn’t even been processed due to variety of reasons given. Still awaiting requested communication confirming refund of delivery fee as a goodwill gesture for not receiving goods until Thursday, 11th September…”
