“I was given the company’s number and wasn’t aware that the tiles were a drop off service, bloody nuisance on the pavement, it was stressful getting them upstairs, think you should consider telling clients and possibly offering some extra charge to be carried…..really wasn’t happy at all with service to be quite frank!”
Hi Enca,
Thank you for your feedback.
We’re really sorry to hear that the delivery caused you stress. Our deliveries are carried out by a third-party courier, and for insurance reasons, their service is limited to kerbside drop-off only. This is stated at checkout and confirmed in the order confirmation, but we understand it may still have been unexpected or inconvenient for you.
We appreciate your suggestion about offering an optional carry-in service. While our current couriers aren’t insured to do this, we’ll take your comments on board as we look into ways to improve our service.
Thank you again for your feedback; it really helps us to refine our customer experience.
Best regards,
Walls and Floors
Good morning Adrian,
Thank you for taking the time to leave a review.
As this sample was ordered over the bank holiday, this caused a delay to dispatch. I can confirm, however, that this was dispatched yesterday and your sample is due for delivery today.
Should you not receive this, please let us know.
Kind regards,
Lucy | Customer Service Advisor
“Had to ring as order was missing, very helpful staff. Not happy as had to wait another 2 days for glue.
However would not stop me ordering again or recommending.”
Good morning Leah,
Thank you for taking the time to leave a review.
I'm really sorry to hear that there was an issue with the delivery of your adhesive but I'm glad that we were able to sort this for you.
Should you require anything further, please do not hesitate to reach out.
Kind regards,
Lucy | Customer Service Advisor
“No communication whatsoever from company! Did not tell me there was a delay, only found up when I rang to check. Ordered in July. Finally delivered, by a company who did not care. All of my order damaged. I certainly would not recommend or go back.”
