“So delivery two days later than suggested which meant I had to purchase tiles from a shop owing to the time constraints of the bathroom job. The delivery arrived at 9pm on the second day after the suggested delivery date given. I have been advised I will need to pay for a further return despite the fact that the items were delivered too late for use. The only reason I ordered from this company was because of the delivery next day. DON'T use this company if you need your items on the day you are given for delivery. The items may as did with me and other reviewers on this website arrive too late. The company should not be advertising next day delivery if this is not happening. Amazon delivery should not be allowed to say they will deliver next day then not follow through. Really disappointed in the service. Haven't actually opened the box with the tiles so can't comment on them as don't now need them.”
Hi Susan,
Thank you for your review.
I’m sorry to hear that you were dissatisfied with your recent delivery experience.
We do offer a next-day delivery service; however, this is always provided as an estimated delivery date, as outlined in the order confirmation email sent at the time of purchase.
While we make every effort to ensure timely delivery, we cannot guarantee that goods will arrive on the chosen day, as unforeseen delays can occur once the order has left our premises—such as issues on the roads—which are unfortunately beyond our control.
If you require any further assistance or have any concerns, please do not hesitate to contact us.
Kind regards,
Walls and Floors.
“Ordered 225 tiles arrived quickly and safely. On opening one box the tiles inside were not white.
Sent an email with pictures, Called customer services and spoke to a nice lady who arranged for the collection.
However, I was told they would need to look into what happened & it would take a couple of days, after they receive the tiles back and they've been checked then I will receive a refund.
This means my whole project has been put on hold & in the meantime we're without a bathroom having had everything removed ready for the tiles to up & toilet etc too be replaced within 24 hrs. Now it means I have to look around to find another company to re-order from because I can't wait 2 days for their enquiries then another 2+ days before I receive the replacements or the collection has taken place.
I would have appreciated it if they could have checked if they had the stock & made arrangements for a fast delivery of what I ordered before waiting to receive theirs back & making their enquiries.
I'll be making sure I take pics of the retuned items before they leave my house.
If you order anything from this company don't wait to check your delivery, check it as they take it off the lorry before the delivery driver leaves. That way if it's wrong you can send straight back same day, you also may have the chance to get another delivery sorted quicker.”
Hi there,
Thank you for your review,
I am sorry to hear that you were not happy with the tiles received.
I can see that this issue has now been resolved; however, if you need any further assistance, please let us know.
Kind regards,
Walls and Floors
“The panels are quite good for the price but they don't click into geather very tightly I have had issues with several boards, but there customer service is excellent”
Hi Gary,
Thank you for your review.
I am sorry to hear you are experiencing issues with applying your panels.
I can see we are currently resolving this matter with you.
Kind regards,
Walls and Floors
“The tiles look nice - BUT - a word to the wise:
Measure VERY carefully... you won't be able to do any returns (the weight makes it impractical) and if you need any extra you'll have the std £30 delivery fee (as I found for my 1 box extra that was needed). If you can find somehting similar in a shop the added flexibility you will gwt really helps.
Also - if still minded to buy online... keep an eye out. They have regular sales. I was super unlucky and missed 25% off just after ordering. That sale finished, then came back and then just finished before my extra box - but clearly just unlucky timing.”
Hi Richard,
Thank you for your review.
I am sorry to hear that you were not happy with the return process - we do accept returns within 30 days from delivery; however, Customers are responsible for arranging transport and insurance of the goods.
In terms of our prices, they are subject to change whilst the products are retailing on the website.
Kind regards,
Walls and Floors.
“Poor excuse of a sample. You couldn’t see what colours were in it because it wasn’t large enough. When I uploaded to customer service there solution was that I can buy a full size sample if I want. No your samples should be an actual sample, not a scrap of a tile. You obviously don’t want my custom”
Good afternoon David,
Thank you very much for taking the time to leave a review.
I'm really sorry to see that you haven't received your free cut samples.
I have gone ahead and issued some replacements for you.
Please do not hesitate to reach out if there is anything further we can assist with, we're always happy to help when given the opportunity.
Kindest regards,
Lucy | Customer Service Advisor
“Nearly every corner was broken, not sure if its because delivery driver turned up late and then left outside stood up or was damaged prior to packaging but regardless only 1 didn't have damage out of 5!”
