“Pallet arrived, we were unable to check all the tiles immediately, we checked the first few boxes and all seemed fine. When we unloaded the tiles an entire pack was broken in to pieces. I appreciate we were late calling but the flat ‘no we can’t help, you’re late calling” was still frustrating, seeing as the tiles were clearly broken on arrival and had been paid for.”
Hi Charlie,
Many thanks for your review. I am sorry to hear that one pack arrived damaged.
Due to the nature of the product, damages can sometimes occur in transit. I cannot seem to find any calls from the number provided on your order to look into this for you.
I have sent an email over separately to try and get this resolved for you.
Kind Regards, Holly
“The picture makes them look glossy but they are infact very dull. I’m glad I just bought a sample. Personally they are not something I will be buying. They are expensive for what the are too!”
Hi Sarah
I am sorry to hear that you did not receive your original sample order.
I can see that we have sent a replacement for you.
Apologies for the delay, please let us know if you require any further assistance.
Kind Regards
Walls and Floors
“I had ordered a sample of the tile I wanted, when it came to order online there was a discount price minus 20% yet when I went to pay for the items they were at the full price, very disappointed as I spent a long time planning the Victorian mosaics.”
Good Afternoon Mike
We are sorry to hear this. Our discounts do change regularly and the end date is always displayed on the website. We are always happy to look into the best price for you if you let us know, I have asked on of the team to get in touch to see how we can help.
Apologies for any disappointment caused.
Kind Regards
Walls and Floors
“Quality is equivalent to pricing, not the upper end market products.
Stables holding last to felt are limited and additional reinforcement required should a cut be required.”
“I returned these tiles at my own cost (£100) a week ago, as they were not suitable for the wet room project I had planned. I was told I could not exchange them and would have to pay separately for my second choice of tile, which I did. I am still awaiting a refund.”
Hi Austin,
Thank you for your review.
Any damages should be discussed with our customer service team and they will be happy to help you.
Kind Regards
Walls and Floors
“Poor quality.
When I cut the boards into small strips to fit under a media wall unit. Every oak strip came away from the board. Which then I had to spend time reattaching each piece individually.
Time consuming and very annoying.
There wasn't any adhesive in sight . Literally a blob here and there.
It also wouldn't allow me attach any pictures
Which show how poorly put together they are.”
