“Unfortunately I am still awaiting delivery of my order.
It seems the courier company you use do not have a suitable vehicle to deliver to required location.
I’m given an option of either collecting myself from depot or meeting the driver somewhere and loading them to my vehicle.
I find it totally unacceptable that I’m expected to do this!”
Good morning,
Thank you for taking the time to leave a product review.
I'm really sorry to hear that this sample has not been received.
Unfortunately, I am unable to find any correspondence where this has been raised with us.
If you could kindly reach out to our customer service team where we will be able to assist further.
Kind regards,
Walls and Floors
“Poor packaging!!! You need to tell your manufacturer to reinforce corners of the packaging because two sheets have two corners cracked also when I received my samples, these had protective film but none on the 8 sheets which I've ordered and are full of dust.”
Good morning Nicolae,
Thank you for taking the time to leave a review.
I'm really sorry to see that some of your panels have arrived damaged.
We are always happy to issue free of charge replacements for items damaged during transit.
Your feedback is appreciated and has been taken into account.
Kind regards,
Walls and Floors.
“We purchased the Lite panels , easy to fit and look great when in place , just a shame that two panels had been folded at some point leaving horrible creases in panels . These I have hid behind a Sofa . Delivery guys were not the most courteous or careful in handling goods. No phone call ahead of delivery to inform us of ETA .”
“You can see they are good quality tiles but unfortunately the sample didn't really give us much of an idea what they are like, so not much point in the sample.”
