Hi Charlotte,
Thank you for your review.
I am sorry to hear of the delivery issues you are experiencing with your order. I can see you have been in contact with us, and we are currently looking into this now for you.
Kind regards,
Walls and floors.
“only sent samples so not decided as yet - as usual Trustpilot in like a flash before anyone can evaluate products. That is why i do not think a lot of the reviews are any use. Only look at ones that are detailed not turned up onsime etc. Finding authentic reviews is difficult when buyers are asked within hours on products so they never get the chance to use them before giving a review ..”
“Previously bought panels from here so second visit. Although the panels were the same as previously bought, we found these panels to be easily marked.”
Hi Jonathan,
Thank you for your review,
I am sorry to hear you were not happy with your panels.
We are happy to look into any quality issues if this is escalated to us, however, I cannot see that you have been in contact regarding this.
Please feel free to reach out to us for further assistance.
Kind regards,
Walls and Floors.
Hi Joanna,
Thank you for your review,
I am glad you were pleased with our service, however, I am sorry to hear this tile was not a match for you.
Please feel free to reach out if you ned any further assistance to help you find the best tile!
Kind regards,
Walls and Floors.
“Read the T&Cs... they dont support returns, meaning of the order is not to your liking you have to fit the return costs. i bought £180 of tiles, paid £30 delivery and then was told its £90 to return them!”
“Haven't used them yet but seem good quality. However the first order of these went missing/returned to sender, I assume due to them coming out of the packaging during transit so got in touch with W&F who kindly re-sent them. They then arrived out of the packaging with the damaged packaging alongside. The trims had burst their way through the end and the tube container bent and ripped open in places. I don't think this caused any damage but I'm sure the tiler will advise in due course. Better packaging needed but overall good service and good quality product.”
Good Afternoon Laura,
Thank you for your review. I am sorry to hear that your items arrived with some damage.
I am however happy to hear that you are pleased with the service!
We appreciate your feedback, and will pass this over to the relevant teams.
If we can help with anything else, please do let me know.
Kind Regards, Walls and Floors
“Product is good
But delivery people are rude
They put the panels in the street in front of my door and left them there , although I made it clear in my request to deliver them into my house.”
Hi There,
Thank you for leaving us a review,
I am sorry to hear you were not happy with the delivery service.
We provide a kerbside delivery, which is stated on the website and also on your order confirmation email,
The drivers cannot always enter your property, if they feel they are not able to do so, they will leave the goods kerbside.
Please feel free to reach out to us if you need any further assistance.
Kind regards,
Walls and Floors.
