Hi Faramarz
We are sorry to hear you would only give our Trepsnel Ash a 1* review.
Please contact us at customerservice@Walslandfloors.couk with your concern and we will be happy to help.
Kind Regards
Walls and Floors
“Sorry this isn't a review of the tiles more the company, I will never use your company again, the logistics you provide is terrible and offer no accountability for your actions, stay away from this company”
Hi Micahel
Thank you for your feedback, we are really sorry to hear this. It looks like we had an incorrect phone number for you and the delivery address was a bit tricky to get to. It looks like we got there in the end and the delivery was made, we do apologise for the inconvenience this caused you.
Please don't hesitate to contact us directly for any future orders and we will ensure it all goes smoothly for you.
Kind Regards
Walls and Floors
“I liked the tiles, however quite a few of them were broken and also many had black marks on them. This is the first time that I have had a problem with your tiles.”
Hi Heather
We are really sorry to hear this,
We are happy to get replacements sent for these, please kindly contact our customer service team and we will be happy to assist.
Kind Regards
Walls and Floors
“The title is great, not quite what we are looking for size wise, so looking for alternatives! What’s not great is the constant hounding I have received both on email and phone call to place an order. I will be sourcing from another vendor based on this.”
“I’m not sure if my order is being processed one panel turned up within 48hrs of placing the order and the remaining 8 panels were left behind by the carrier and I haven’t been informed when the order will be delivered”
Hi Gheorghe
We are very sorry to hear this, you are welcome to collect from us however we only have one warehouse which is based in Kettering, Northamptonshire. I am afraid this is the only location you are able to make a collection from.
Kind Regards
Walls and Floors
“Disappointed with the customer service I received after my purchase. On receipt of delivery, we had 5 x tiles that were broken. The tiler said he might be able to use them as cuts to complete his work. It wasn't until he was nearly finished he realised he needed the extra 5 x tiles. When I made contact with the customer service department was advised that because we didn't report the damages within 48 hours they were unable to replace them. If we wanted the tiles we had to re-buy.”
Hi Lee
I am very sorry to hear this. This is usually due to high stock turnover to avoid sending mixed batches on the replacement. I have contacted you via email for some more information and to resolve this for you.
We look forward to hearing back from you.
Kind Regards
Walls and Floors
