Good afternoon David,
Thank you very much for taking the time to leave a review.
I'm really sorry to see that you haven't received your free cut samples.
I have gone ahead and issued some replacements for you.
Please do not hesitate to reach out if there is anything further we can assist with, we're always happy to help when given the opportunity.
Kindest regards,
Lucy | Customer Service Advisor
“Nearly every corner was broken, not sure if its because delivery driver turned up late and then left outside stood up or was damaged prior to packaging but regardless only 1 didn't have damage out of 5!”
“The tile sample I received was very useful. The sage green was a suitable match but not the peach shapes in its background that are not evident in the website photos”
“Unfortunately the colour of the panels is different to the colour of the sample. The sample was a cooler colour and that's what we needed for our room. We specifically ordered a selection of samples from.different retailers to get the right colour. Customer service were responsive and polite but have only been prepared to offer a refund on the basis we arrange and pay for the return. That's going to be a faff and probably quite expensive so we are going to have to keep them and stain them. Not what we wanted to have to do. The quality appears to be quite good, so 2 stars for that. We are, however, disappointed.”
“Panels are great .
Courier text time and day delivery but it never came that day or day after. I paid £25 for 24 delivery .
Still had nothing regarding compensation back they said I would receive”
