“Unfortunately my order of panels arrived damaged. The response from customer services was very good. Very quick response to my emails and quickly arranged products to be collected with the option of a refund or replacement. Thank you”
Hi Shaun,
Thank you for your review.
I am sorry to hear that you received damaged panels; however, I am happy to hear that we were able to resolve this efficiently for you.
Please feel free to reach out to us if you need any further assistance.
Kind regards,
Walls and Floors.
Hi Amalia,
Thank you for your review.
I am sorry to hear that the product was not what you were looking for, Please feel free to get in touch if you are interested in anything else that may be more suitable for your project and we can book you more samples out!
Kind regards,
Walls and Floors.
“Unfortunately I am still awaiting delivery of my order.
It seems the courier company you use do not have a suitable vehicle to deliver to required location.
I’m given an option of either collecting myself from depot or meeting the driver somewhere and loading them to my vehicle.
I find it totally unacceptable that I’m expected to do this!”
Good morning,
Thank you for taking the time to leave a product review.
I'm really sorry to hear that this sample has not been received.
Unfortunately, I am unable to find any correspondence where this has been raised with us.
If you could kindly reach out to our customer service team where we will be able to assist further.
Kind regards,
Walls and Floors
