“Poor packaging!!! You need to tell your manufacturer to reinforce corners of the packaging because two sheets have two corners cracked also when I received my samples, these had protective film but none on the 8 sheets which I've ordered and are full of dust.”
Good morning Nicolae,
Thank you for taking the time to leave a review.
I'm really sorry to see that some of your panels have arrived damaged.
We are always happy to issue free of charge replacements for items damaged during transit.
Your feedback is appreciated and has been taken into account.
Kind regards,
Walls and Floors.
“We purchased the Lite panels , easy to fit and look great when in place , just a shame that two panels had been folded at some point leaving horrible creases in panels . These I have hid behind a Sofa . Delivery guys were not the most courteous or careful in handling goods. No phone call ahead of delivery to inform us of ETA .”
“You can see they are good quality tiles but unfortunately the sample didn't really give us much of an idea what they are like, so not much point in the sample.”
“Ordered panels to be delivered last Friday. Was forced to pay for Delivery even though we had spent more than the advertised amount for free delivery, but because we live in Scotland we had to pay for delivery.
We were given a 2 hour window last Friday. Nobody appeared. We were then told they would be here the following day....again they didn't turn up. Received an email 2 days later to say that they won't be here until Wednesday this week (5 days late, no apology). I called customer services to ask for a refund on my delivery fee, and was told its too late.
I've used walls and floors twice before and not had problems, but this time will be the last.”
