“I ordered 11 of these tiles all of which were damaged and unusable. Sadly I only looked at the top tile when they were delivered and it looked fine so I didn't open the box and discover that the 5 underneath it were broken in a jagged unusable way. More annoyingly I wasn't in a position to need to fix them for a month so the company refused to compensate for a completely unusable purchase - unfit for purpose at point of receipt. Really unhappy.”
Hi Mariam
I am sorry to hear the cut sample you received did not have any colour.
I have arranged for a replacement to be sent for you to see the full effect of the tile.
I hope this helps.
Kind Regards
Walls and Floors
“Ordered and paid for a sample which arrived very quickly (next day) within an hour of receiving the sample I tried to place the order for the number of tiles I needed but they were no longer available or even advertised on their website. Completely pointless and a waste of money on a sample when you cannot order less than 24 hours later!”
“DO NOT ORDER FROM THIS SITE, The Tiles I ordered looked nothing like what was shown on the site. I was then instructed by customer services (Ciara Banks) who was particularly rude saying it was my fault that I hadn't ordered a sample and therefore I had to Pay the £52.38 to have the tiles costing £92 picked up. I wish I could upload a photo of the tile I received to show how completely different it is to that advertised and i've had to pay all of this money to send them back. I never usually write reviews but on being asked by an automated email I felt I had to warn others, please don't waste your time or money.”
“The tiles look great, but the information provided about them on your website is inaccurate. The tiles are 8mm thick not 5mm as stated, which is what we needed due to a tight fit with our shower door.”
