Good afternoon
Sorry if you have received a sample order in error. I can see the tiles mentioned were ordered but If you can let the customer service team know your postcode they should be able to look into this and work out what address it should have gone to.
Kind regards
Walls and Floors
Good afternoon
Sorry if you have received a sample order in error. I can see the tiles mentioned were ordered but If you can let the customer service team know your postcode they should be able to look into this and work out what address it should have gone to.
Kind regards
Walls and Floors
“A better description and pictures on the website would be very useful. The tile seems to be a printed pattern made to look rustic. Would have been great to know this prior to wasting time getting a sample.”
Hello Sam
Thank you for your feedback.
Sorry to hear you weren't happy with the sample tile. We have tried to cover all the main points of this type of tile in the description as well as having both close-up pictures and room set images online as well but will pass this on to the website team to see if there is anything else that could be added.
Kind regards
Walls and Floors
“I received a sample and the tiles are very beautiful, ordered the amount I need for my bathroom, been asked for preferred delivery date(why whould this option to be given if cannot guarantee delievery on the day?) and never received my order. Been chasing the delivery for a week until the tiles been declared missing. Walls and Floors didn't have these tiles in stock, so out of desperation I've been forced to choose another tiles which are absolutely different and I am still not sure that they are found to match with the fittings I've ordered to match the original tiles. To don't rely on the delivery my partner took day off work and we travel 2.5 hours to Walls and Floors warehouse to pick up our new tiles. In the end of the day we've been offered compensation for a petrol and the refund of the difference in price, they even made us buy the grout which was promised as a good will gesture on the phone before we arrived. I am very disappointed and frustrated by the way we are treated and the whole situation, I wasted a week sitting at home waiting for the delivery and being told every day that my tiles are out for the delivery, we wasted whole Saturday travelling around London trying to find tiles to finish the bathroom, then we wasted a day traveling to pick up the tiles from them and then we are receiving a cold treatment like this.”
