“Beautiful tiles, look good but quantity was worked out for us by w&f that was not so good, over sold grout and later on req’d more tiles. We were sold the wrong batch number so they didn’t match!!.”
“Decent product, awful customer service. I had arranged for next day delivery when purchasing online, I called the next day as they hadn't turned up and was told abruptly the system shouldn't had let me order it and there was nothing I could do, she would refund the £5.99 paid extra for next day delivery, but there was no apology or empathy. I had arranged for fitters to come in to install the tiles that afternoon and it was extremely inconvenient they hadn't arrived. When I said I wasn't satisfied with their offer I was told 'well we're just going to go round and round in circles as I there's nothing I can do for you'. I asked to speak to the manager who was apologetic and refunded the whole delivery cost of £25, but you really shouldn't have to fight for decent customer service like that. The tiles are lovely and delivery chaps great, but I wouldn't go back to the company again due to the initial customer service interaction. You just don't need it when you've been put in a stressful situation because of their system error. Learn to say sorry a little easier Walls & Floors people!”
“Would have been 5 stars as most of the order arrived the next day and the tiles are nice. However the order was 5 tiles short. No communication about when the remainder would arrive and when I called the response was kind of maybe-in-3-weeks-can’t-guarantee-anything. Not a good answer for anyone with a bathroom project on the go really. No apology, just that’s-the-way-it-is”
“I would only recommend buying these tiles if you have an all singing all dancing electric tile cutter.They are near impossible to cut on a manual tile cutter, and shatter really easily. The tread on the underside also devours mortar, i had to buy an extra 2-3 bags just to finish the floor of a 4sqm room.”
