“Except for pH and Chlorine levels, the other readings are nonsense. S2 says my cyanuric acid is 100. It is between 60 and 70 by two separate tests. Hardness and alkalinity also do not match values from a professional lab. I've had long discussions with Guru, who told me that the formulas for the pads in the cassette have changed. So far, I haven't seen any improvement.”
Dear Roy,
Thank you for taking the time to provide a detailed review. We have reached out to you via email regarding your concern and would appreciate it if you could kindly check your inbox at your earliest convenience. This will allow us to assist you further and address the matter promptly.
Best regards,
Your friends at WaterGuru
“My sense2 had issues on and off. The support team has helped me work through each one, so shout out to them. This most recent pack I bought my sense2 has worked flawlessly, recording and pinging me daily on the results.”
Dear Daniel,
Thank you so much for your 5-star rating of our SENSE S2 C5 Cassette 3 Pack! We greatly appreciate your feedback and are thrilled to hear that you have had a flawless experience with your sense2 device. It's wonderful to know that our support team was able to assist you with any issues you encountered along the way.
We always strive to provide exceptional service and ensure that our customers have a smooth and reliable experience with our products. Thank you for choosing our brand, and we hope to continue exceeding your expectations in the future.
Best regards,
Your friends at WaterGuru
Dear Tony,
Thank you so much for taking the time to review our SENSE S2 C5 Cassette 3 Pack and for giving us a fantastic 4-star rating! We greatly appreciate your support and feedback.
We are thrilled to have you as a loyal customer, and we are committed to continuously improving our products and services to meet your expectations. Your satisfaction is our top priority.
Regarding the salt measurement feature, our product development team is aware that this has been a popular request. We are actively exploring its potential, and as soon as this feature becomes available, we’ll be sure to spread the word!
If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to reach out to us. We value your opinion and will do our best to address any concerns or questions you may have.
Thank you again for your loyalty and for choosing our product. We look forward to serving you in the future!
Best regards,
Your friends at WaterGuru
“When the cassettes work, the results are helpful for managing our pool. But they always glitch, and we are forced to replace them when they technically still have 3 - 5 readings left in them.”
Dear Kenneth,
Thank you so much for taking the time to rate the SENSE S2 C5 Cassette 3 Pack with 5 stars! We greatly appreciate your feedback and we're thrilled to hear that you're satisfied with your purchase.
Thank you for being a loyal customer and for choosing our product. Your support means a lot to us, and we hope to continue exceeding your expectations in the future.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Thanks again for your kind words and for being a valued customer.
Best regards,
Your friends at WaterGuru
“It’s nice to get the information on what your pool is doing on your phone. It’s a quick way to look at it. Figure out what you need and throughout the day make a plan.
This month there was a few times when it took two test and that one day which wasted some of my days I don’t like the idea that I have another monthly bill whether it be small but $30 adds up so I may not use it during the winter Although it would be nice to have that ability and see what happens in the winter time”
Dear Chris,
Thank you for your 4-star rating of the SENSE S2 C5 Cassette 3 Pack! We greatly appreciate your feedback and are glad to hear that you find the ability to monitor your pool on your phone convenient and quick. It’s great to be able to plan your pool maintenance throughout the day based on the information provided.
We understand that there have been a few instances where it took multiple tests and that one day was wasted, and we apologize for any inconvenience this may have caused. We truly appreciate your patience and understanding.
If the same issue happens again or persists, please don’t hesitate to let us know so we can provide the best possible resolution.
Thank you once again for being a loyal customer. We greatly value your support and trust in our product.
Best regards,
Your friends at WaterGuru
Dear Larry,Thank you so much for the fantastic 5-star rating you gave to our SENSE S2 C5 Cassette 3 Pack! We truly appreciate your positive feedback.
We're glad to hear that you liked the addition monitoring functions of our product. We work hard to provide advanced features and innovative functionalities to meet the needs of our valued customers like you.
Moreover, we greatly appreciate your loyalty to our brand. It's customers like you who make our journey worthwhile, and we are grateful for your continued support.
If you have any further feedback, suggestions, or questions, please feel free to reach out to us. We're always here to assist you.
Thanks again, Larry, and have a fantastic day!
Best regards,
Your friends at WaterGuru
Dear Chuck,
Thank you so much for taking the time to rate the SENSE S2 C5 Cassette 3 Pack with 5 stars! We're thrilled to hear that it worked great for you. Your positive feedback means the world to us.
We also wanted to express our gratitude for your loyalty as a customer. Your continued support and trust are invaluable to us. We're always here to provide you with top-notch products and service that exceed your expectations.
Thanks again for choosing our product and for being an amazing customer.
Warm regards,
Your friends at WaterGuru
