“They say that “more is merrier,” and in the case of the SENSE 2 C5 cassettes, it is true. Two measurements are not as useful as 5 chemical measurements if you are a pool guru and value a balanced pool environment. WG makes it easy to order and I always keep a 3-pack on hand.”
“Nice to have 5 metrics, but compared to the alternatives cassettes which last 60, there is no justification I can make for why you’d buy these instead. (Unless you have specific need for knowing the added levels)”
Hi Joe!
Thank you sincerely for sharing your thoughts and providing feedback. Your input is highly appreciated. We have sent you an email to address any concerns you may have and to resolve any issues. Please take a moment to check your inbox for our detailed message. If you require further assistance, please don't hesitate to reach out. We look forward to connecting with you and appreciate your attention to this matter.
“For some reason the cassette that measures the alkalinity and cya are always off. Had to verify with my own test kit and brought a sample to pool store”
Hi John,
We genuinely thank you for taking the time to share your thoughts and provide feedback. Your input is incredibly valuable to us. We've reached out to you via email to address any concerns you may have and work towards resolution. Please take a moment to check your inbox for our comprehensive message, and feel free to reach out if you need further assistance. We eagerly anticipate the opportunity to connect with you. Thank you for your consideration.
“This is a much better product than that silly 1xC5 and 2xC2 they were calling a 3 pack before. If you buy a product to measure all 5, you expect to do that. I'm actually seeing about 29 days measured on these now, which is better than before. Still not the expected 30, but better. I won't give this product 5 stars until it's either way cheaper or they let us measure every second or third day instead of everyday. The running cost is just too high still and measuring every third day would make these last 3x longer. They say it's not technically possible yet, but it's in their interest for it not to be. I'm not sure I believe them. Competitors, make on that has much lower running cost and I'll switch to you.”
“Very helpful to have more measurements via the C5 cartridge than just FC and PH as is the case with the C2 cartridges. It would be great though to have additional measurements incorporated. Our pool is new so it’s important to have the additional measurement the C5 provides.”
Dear Mark,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that the C5 cartridge's additional measurements have been helpful for your new pool. Your input is valuable to us, and we want you to know that incorporating more measurements is a popular request among our users.
I'm pleased to inform you that our product development team is already aware of this demand and is actively considering it for future enhancements.
If you have any further suggestions or questions, feel free to reach out. We appreciate your support and look forward to serving you with even more features in the future!
Best regards,
Chuck from WaterGuru
