“The combo pack is included with the initial WaterGuru. While it works fine, I would’ve preferred a cassette 3 which is the newer version and test for more items. However, cassette 3 has been out of stock since I made the initial purchase and no future date is available.”
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“The sense S2 that I have doesn’t work so I can’t use my combo pack. The support system they have in place sucks. Would not buy this system again. they close my ticket before the situation was resolved.”
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“I had a sense 1 and loved its. Sense 2 readings for ph and chlorine right on target. But have had the alkalinity and calcium hardness checked twice by full lab pool store and the readings of sense 2 not accurate. Still a great product but will stick to ph and chlorine only.”
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“Initially happy to get this, but, the readings are very different from manual readings and getting the water tested at two different locations. Up in the air if I will continue to use it”
“I received a 3-pack of the C5 cassettes instead of the combo pack. The combo pack gives you five months of coverage while a 3-pack of C5 only gives you 90 days. The company corrected their mistake.
Note: I have not used the C5 cartridge yet so have nothing to compare the C2 cassette performance to.”