“I had the first SENSE unit for over two years and worked perfectly fine and was easy to use to measure the free chlorine and PH levels. It suddenly stopped measuring even after trying to connect through Bluetooth and WiFi. I went through the troubleshooting procedures on line and replaced the cassette and no luck. I contacted customer service and got linked up with a Ms. Alice from customer care which asked me some information of my current unit to prove purchase of the pool guru unit and they sent me a brand new Sense2 free of charge. I love the new model since it can measure more stuff and I love the fact that this company stands by their product. This is definitely worth your money especially if you do all your pool maintenance and save you time on taking samples to a pool company to test your water. It’s super easy to set up to your wifi and Bluetooth plus the new model connects to Alexa so all in all, I’m very impressed with ease of access to the interface and ability to order supplies using the mobile app.”
Hi Rafael,
Thank you so much for your amazing 5-star review! 🌟 We're delighted to hear that your experience with the WaterGuru SENSE S2 has been positive, from the initial support you received to the exciting features of the new model. It's great to know that it’s making your pool maintenance easier and more efficient!
If you have any further questions or need assistance as you enjoy your new unit, please feel free to reach out.
Best,
Your friends at WaterGuru
“The pool monitor makes pool ownership easy and saves me money. Keeping PH correct in the pool keeps it clean and protects my equipment from big swings .”
Hi Randall,
Thank you for your amazing 5-star review! 🌟 We're thrilled to hear that the WaterGuru SENSE S2 is making your pool ownership experience easier and helping you save money. Keeping the pH balanced is essential, and we're glad our monitor is assisting you in protecting your pool and equipment!
If you have any questions or need support, please feel free to reach out.
Best,
Your friends at WaterGuru
“1st one went out within a year this is a replacement. They work most of the time but everytime a cassette gets shot of test they whack out the readings. I’ve learned not to react to the test for a day or two. When they just go nuts over night.”
Hi Mike,
Thank you for sharing your experience with the WaterGuru SENSE S2! We're glad to hear that it's been helpful for you most of the time, even if things occasionally get a bit quirky after a cassette runs out of tests.
That said, we always want to make sure your device is functioning as it should. It’s important that you reach out to us whenever you notice unusual behavior or suspect an issue. Our team is more than ready — and happy — to assist and provide prompt resolutions.
Your feedback is incredibly valuable as we continue working to improve the overall experience. Please don’t hesitate to reach out anytime with further insights or questions.
Best regards,
Best,
Your friends at WaterGuru
“Amazed at the customer service experience. I had an issue with my unit and I was promptly sent a new one. You don't get coverage like that much any more.”
Hi Sara!
Thank you so much for your fantastic 5-star review! 🌟 We’re absolutely delighted to hear about your positive experience with our customer service. Providing prompt and effective support is a top priority for us, and it’s wonderful to know that we could assist you promptly with a replacement.
We truly appreciate your kind words and encouragement! Should you have any questions or need assistance in the future, please don’t hesitate to reach out.
Best,
Your friends at WaterGuru
Hi Barbara!
Thank you for your wonderful 5-star review! 🌟 We're thrilled to hear that the WaterGuru SENSE is meeting your needs so well. Ensuring accurate readings and making pool maintenance hassle-free is exactly what we strive for, and it’s fantastic to know you’re enjoying the benefits!
If you ever need assistance or have any questions, please don’t hesitate to reach out. Happy swimming!
Best,
Your friends at WaterGuru
Hi Lee!
Thanks for the detailed and honest review, and we’re really sorry for the trouble you've encountered. Since your Bluetooth and connection with other devices seem fine, it sounds like the issue may lie elsewhere. Our team will be reaching out to you shortly via phone call to assist you directly with setting up your device. We're looking forward to getting this resolved for you!
Best,
Your friends at WaterGuru
“Waterguru noticed a problem with my sense 2 monitor a contacted and sent a new one without me having to ask. To me that represents a company that stands behind their product”
Hi Steve!
Thank you for your incredible 5-star review! 🌟 We're glad to hear that our team was proactive in addressing the issue with your SENSE S2 monitor. It truly means a lot to us to know that you feel supported by our commitment to our products.
If you have any further questions or need assistance, don't hesitate to reach out. Enjoy your pool!
Best,
Your friends at WaterGuru
Hi Jeff!
Thank you for your wonderful 5-star review! And you're most welcome! 🌊 We're thrilled to hear that you're happy with the WaterGuru SENSE S2 Pool Monitor. If you have any questions or need assistance, feel free to reach out. Enjoy your pool!
Best,
Your friends at WaterGuru
