Hi Elliot!
Thank you for the amazing 5-star review! 🌟 We're so glad to hear that the WaterGuru SENSE S2 is saving you money on pool service while keeping your pool in top shape. It's wonderful to know that it's making your pool maintenance so much more efficient!
If you have any questions or need assistance down the road, feel free to reach out anytime.
Best,
Your friends at WaterGuru
Hi Anthony!
Thank you so much for your amazing 5-star review! 🌟 We’re so glad to hear that the WaterGuru SENSE S2 is allowing you to monitor your pool even while on vacation. That’s the kind of peace of mind we aim to provide!
If you have any questions or need assistance, feel free to reach out. Enjoy your time by the pool!
Best,
Your friends at WaterGuru
“I recently had the pleasure of interacting with Shan in Waterguru customer service due to an issue I encountered with a sense 2, and I am genuinely impressed by their exceptional customer service and commitment to quality. From the moment I reached out to them, their team was attentive and eager to resolve my issue. They assessed the problem and promptly arranged for a replacement, ensuring minimal disruption to my needs. The replacement product not only met but exceeded my expectations in terms of performance and quality. Waterguru’s dedication to customer satisfaction is truly commendable, and I would not hesitate to recommend them to anyone seeking reliable products and top-notch service. Thank you again!”
Hi Todd!
Thank you so much for your incredible 5-star review! 🌟 We’re thrilled to hear about your positive experience with our customer service team, especially with Shan! Our commitment to quality and customer satisfaction is paramount, and it’s great to know that we could resolve your issue promptly and effectively.
It's wonderful to hear that your replacement has exceeded your expectations in performance and quality—it’s music to our ears! Your recommendation means the world to us, and we’re always here to help if you need anything in the future.
Thanks again for your kind words!
Best,
Your friends at WaterGuru
“What does unit because care of the pool water can be a real pain here in South Florida from a moment it started it is giving me accurate readings and how much chemical to put in the pool absolutely fantastic!”
Hi King!
Thank you so much for your amazing 5-star review! 🌟 We're delighted to hear that the SENSE S2 Pool Monitor is making pool maintenance a lot easier for you, especially in the challenging South Florida climate. Having accurate readings and chemical recommendations is what we aim for, and it’s fantastic to know it’s working so well for you!
If you ever have questions or need support, feel free to reach out. Enjoy your beautiful pool!
Best,
Your friends at WaterGuru
“My wife and I just had a new in-ground pool installed. As first time pool owners, the Sense 2 makes it easy to track the water make up and temperature. Looking forward to using the app daily to simplify the pool upkeep!”
Hi Michael!
Thank you for your fantastic 5-star review! 🌟 We’re so happy to hear that the WaterGuru SENSE S2 Pool Monitor is making your experience as first-time pool owners easier and more enjoyable. Tracking water makeup and temperature should make pool upkeep a breeze!
If you have any questions or need assistance as you explore the app, don’t hesitate to reach out. Here’s to many relaxing days by your new pool!
Best,
Your friends at WaterGuru
Hi Amanda!
Thank you for your wonderful 5-star review! 🌟 We're delighted to hear that you’re enjoying your WaterGuru SENSE S2 Pool Monitor. It's fantastic that it’s working well for you, and we appreciate your support!
If you have any questions or need further assistance, please don’t hesitate to reach out. Wishing you many enjoyable days by the pool!
Best,
Your friends at WaterGuru
“it works great i been having high CYA readings on the Guru but went to local pool; store and it not high i cant get the Guru to read that same as going some where and getting my pool water checked.”
Hi Mark,
Thanks so much for your honest review — we truly appreciate you sharing your experience.
We understand your concern about the high CYA readings on your WaterGuru device, especially when they differ from what your local pool store reported. We're sorry for any confusion or frustration this may have caused.
We've reached out to you via email to help clarify this further and to check if there are any other issues we can assist you with. Please check your inbox at your convenience — we’d love the opportunity to work with you directly and make things right.
We’re looking forward to hearing from you and helping ensure everything is running smoothly with your setup.
Warm regards,
- Your friends at WaterGuru
“It’s a great, easy to use testing device. My only complaint is that it would be nice to have the option to schedule when to test (don’t necessarily need a test every day) or skip a test. For example, I just added flocculant and I can’t run the pump for 24 hours but I have to waste a test because I can’t pause/skip testing.”
Hi Paul,
Thank you for the great review and for sharing your feedback! We're glad to hear you find the device easy to use.
We understand your point about wanting more control over the testing schedule—especially in situations like when flocculant is added. We've reached out to you via email to clarify a few things and to assist further in case you're experiencing any other issues. Please check your inbox at your convenience.
Looking forward to helping you get the most out of your experience!
- Your friends at WaterGuru
