“The water Guru runs 5 tests but only 2 of them are even close to correct. I have talked to Jay and he is aware of this. Your corrective action is also wrong as well. With all this being said I’m not a very happy customer please feel free to reach out to me if you would like more information for the time being I’m doing a side by side test daily and log them in. I have a a LaMotte colorQ digital tester. You can look up my account to verify my readings. I was told to keep using it and you all were working on a fix to correct your readings and change your algorithm. If you all are using an algorithm to test pool water it will always be wrong. The number are what they are when it comes to a pool.
Thanks and I am looking forward to hearing from someone within your company.”
Hi Edward,
Thank you for taking the time to share your experience. We truly appreciate your detailed feedback and understand your frustration.
We've reached out to you via email to clarify a few points and offer further assistance. Please check your inbox at your convenience—we’d like to better understand your side-by-side comparisons and see how we can help improve your experience.
We’re committed to working through this with you and appreciate your patience as we continue refining our system. Looking forward to connecting with you soon.
Best,
- Your friends at WaterGuru
Hi Brian!
Thank you for your fantastic 5-star review! ☀️ We're so glad to hear that you're finding the app straightforward and helpful as you learn. It’s always our goal to make pool monitoring easy and enjoyable for you. If you have any questions or need tips on using the app, feel free to reach out. Happy swimming!
Best,
Your friends at WaterGuru
Hi Robert!
Thank you for your fantastic 5-star review! 🌟 We're thrilled to hear that you're enjoying the WaterGuru SENSE S2. It's great that our product is helping you maintain the perfect balance for your pool. If you ever have any questions or need assistance, don’t hesitate to reach out. Dive into your pool time!
Best,
Your friends at WaterGuru
Hi Keith,
Thank you for sharing your experience. We’re truly sorry to hear that the device didn’t meet your expectations, both in terms of reading consistency and fit with your above ground pool skimmer. That’s certainly not the experience we aim to provide.
We understand your decision to return the unit, though we wish we had the chance to make things right before then. If you ever decide to try us again in the future, we’d love the opportunity to support you more closely—especially with ensuring compatibility and optimizing performance from the start.
Wishing you all the best with your pool care moving forward.
Sincerely,
Your friends at WaterGuru
“I had been using testing strips before buying a Sense S2. All of the color shades were so close I could never tell what was high and what was low. The Sense takes all of the guess work out of it and makes managing the chemical levels in my spa easy. My two compaints are the circular floating disk is comically large for a hot tub. It makes a lot of sense for a pool filter, but it would be great if they made a lower profile version of the product for spas. Also, test runs will fail to start about 30-40% of the time. You have to wait about 30-45 minutes before the app will allow making a second attempt. Apart from those two things the product is perfect for my needs.”
Hi Daniel!
Thank you for your thoughtful 4-star review! 🌟 We're glad to hear that the Sense S2 has simplified managing your spa's chemical levels. Your feedback regarding the size of the floating disk and the test run issues is invaluable to us, and we'll certainly take it into consideration for future improvements. If you have any other questions or need assistance, feel free to reach out. Enjoy your spa time!
Best,
Your friends at WaterGuru
“Loved my Sense one but when it failed only the sense two was available.
Unit came in and appears to have a problem with its antenna. Both WiFi and Bluetooth signals are very weak! The only way I can get it to work is by setting the router and my phone right next to the unit on the edge of the pool deck. After multiple videos sent to tech support over two weeks they still haven’t sent a warranty replacement. I’m wondering if I need to contact the credit card company to get involved???
I love the idea of the product and the first one I had lasted a couple of years but the runaround I’m getting on this out of box failure…
Definitely can’t recommend this product at this time.”
Hi Thomas! Thank you for your honest and detailed review — we truly appreciate your feedback and understand how frustrating this experience has been, especially after enjoying your original Sense device.
We want to make things right. Our team has reached out to you via email to assist further and resolve this issue once and for all. Please check your inbox when you have a moment.
We’re committed to making sure you get the support you deserve. Thank you again for your patience.
- Your friends at WaterGuru
“The instructions on how to replace the assembly are lacking to say the least. How you get it linked to the internet / wifi goes around in circles.
But after you get it replaced it works better than the old S1.”
Hi Reva!
Thank you for your honest 5-star review! 🌟 We appreciate your feedback regarding the assembly instructions and the connectivity setup. We're constantly looking to improve our guidance, and your input is invaluable in that effort. We're thrilled to hear that once you got everything set up, the WaterGuru SENSE S2 is performing better for you than the S1! If you have any further questions or need assistance, don’t hesitate to reach out. Enjoy your time by the pool!
Best,
Your friends at WaterGuru
“I installed as instructed and after 2 days the sensor advised I either needed to turn pump speed up higher or a longer duration to get a reading. I took the advise on adjustments needed and my after readings were off the chart. What am I missing?”
Dear Donald,
Thank you for taking the time to share your experience with us. I'm sorry to hear about the trouble you've encountered with your SENSE device. We understand how frustrating this must be, especially after following the installation and adjustment guidance.
We truly appreciate your detailed feedback—it’s incredibly helpful as we work to ensure the best experience for our users.
To assist you further, we’ve reached out to you via email. At your earliest convenience, please check your inbox so we can look into this together and help resolve the issue.
We’re here to support you every step of the way.
Warm regards,
Your friends at WaterGuru
