“I usually don't take the time to write reviews but after having a problem with my Sense 2 the customer service at Water Guru was so amazing I had to write.
My Sense 2 was not working properly after 3 or 4 months of good service in my pool. After contacting Water Guru they quickly shipped a replacement unit and followed up to make sure I had no problems setting the new one up, which by the way works perfectly. Thanks Water Guru”
Dear Joe,
Thank you for your amazing 5-star review! We truly appreciate you taking the time to share your experience with our customer service team. It's wonderful to hear that they were able to quickly assist you with a replacement unit, and that your new Sense 2 is working perfectly!
Your satisfaction is our top priority, and we’re always here to help if you have any other questions or need assistance in the future.
Happy swimming!
Warm regards,
Your friends at WaterGuru
Dear Darrell,
Thank you for your fantastic 5-star review! We are thrilled to hear that the WaterGuru SENSE S2 is serving you well. Your satisfaction is what drives us, and it’s wonderful to know our product is living up to your expectations.
If you ever have any questions or need assistance, don’t hesitate to reach out. We’re always here to help!
Happy swimming!
Warm regards,
Your friends at WaterGuru
Hi Kenneth,
Thank you for your feedback. We're sorry to hear that you're experiencing issues with the WaterGuru SENSE S2. Your experience is important to us, and we want to investigate the discrepancies you've encountered. We've reached out via email to discuss this matter further. Please check your inbox so we can work together towards a solution.
Best regards,
Your friends at WaterGuru
Dear Tony,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you're enjoying the WaterGuru SENSE S2 Pool Monitor. Your kind words mean a lot to us, and it’s fantastic to know that our product is providing you with a great experience.
If you have any questions or need help in the future, don’t hesitate to reach out. We’re always here for you!
Happy swimming!
Warm regards,
Your friends at WaterGuru
“Great customer service when my unit quit working. Sent out a new unit to replace the defective unit. Units work great but hope they can fix the issue with the cable to unit losing connection.”
Dear Jason,
Thank you for your thoughtful 4-star review! We’re glad to hear that our customer service team was able to assist you promptly with a replacement unit. It’s great to know the SENSE S2 is working well for you!
We appreciate your feedback regarding the cable connection issue. Rest assured, we’re continuously working to enhance our products and will take your input into consideration for future improvements.
If you have any other questions or need support, please feel free to reach out. Your satisfaction is important to us!
Happy swimming!
Warm regards,
Your friends at WaterGuru
“The device itself seems to work fine and the chemical analysis matches that of our local pool company. I have had a couple of issues with the batteries and the device losing communication, but WaterGuru customer service monitoring detected the problem and sent out a replacement device immediately.”
Dear Joe,
Thank you for your wonderful 5-star review! We’re thrilled to hear that the SENSE S2 is providing accurate chemical analysis that matches your local pool company. We understand that connectivity issues can be frustrating, but we're glad our customer service team was able to quickly address your concerns with a replacement device.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We’re here to help!
Happy swimming!
Warm regards,
Your friends at WaterGuru
